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When I was in seminary, we had chapel four days a week: Tuesdays through Fridays.  (The school was closed on Mondays because most pastors took Monday off after a grueling Sunday.)

I attended chapels on all those days, and sat in the very back row with my friend Dave.  (We both had to leave after chapel ended to go to work.)

While sitting there, I sometimes dreamed about being asked to speak in chapel.

What would I talk about if I had only one shot?

Hypercriticism among Christians.

Let me share three types of legitimate criticism that Christians engage in, and then deal with hypercriticism in my next article.

First, Christians must think critically.  We can’t believe everything a president, journalist, televangelist, or pastor tells us.  We have to test a person’s words both with biblical truth and with reality.

While discussing spiritual gifts – and tongue-speaking in particular – Paul wrote to the church in Corinth, “Brothers, stop thinking like children.  In regard to evil be infants, but in your thinking, be adults” (1 Corinthians 14:20).

And John writes, “Dear friends, do not believe every spirit, but test the spirits to see whether they are from God, because many false prophets have gone out into the world” (1 John 4:1).

Just because you like a Christian leader or a pastor doesn’t mean they’re always accurate in their teaching.  All teachers – however eloquent they may be – toy with heresy at times … or ride certain hobby horses into the ground.

We have to learn how to discern truth from falsehood and right from wrong.

This is why I always discuss a pastor’s sermon with my wife after I’ve heard it.

Much of the time, I agree with everything the pastor says.  (My current pastor is right on the money most of the time, which is why I’ve chosen him as my pastor.)

Occasionally, I’ll disagree with his interpretation of a biblical passage or hear a misstated fact.

But there are times when I hear someone preach and my mind is troubled by what I’ve just heard.

Last summer, a staff pastor at my church gave a disjointed message.  He was supposed to preach on a parable of Jesus, but he only spent five minutes on that text.  Instead, he went off on tangents both before and after discussing the parable.  While he was speaking, I told my wife, “Something’s wrong with him.  I have a feeling this may be his last message.”

As it turned out, I was right – and needed to cut him some slack for that reason.

It’s appropriate for churchgoers to discuss a pastor’s message after he preaches.  In fact, I still think every church in America should set up microphones after the message and let people ask questions of the speaker.  Shouldn’t communication in our day be less one-way and more two-way?  And wouldn’t we learn a lot more?

Second, Christians need to critique the culture.  Years ago, somebody taught me that whenever I see a movie, I need to discuss it with someone afterward.

Did I understand the filmmaker’s message?  Was it consistent with Christian values?

Back in the 1970s, some Christian films were released into theatres.  Most of these films were preachy, poorly-acted, and had plot holes the size of the Arizona Meteor Crater.  While they worked on a certain level, they were multiple levels beneath the filmmaking done in Hollywood.

Then along came “Chariots of Fire” in 1981.  That Oscar-winning film raised the bar considerably for films of faith.

I probably see two movies a month in a theater.  The last film I saw was “The Vow.”  Before seeing it, I didn’t know the story was based on real events in the lives of a Christian couple.

For the most part, the film presented the upside of commitment and was consistent with biblical values.

But I thought the film was plodding and plotless much of the time.  My wife liked it more than I did – but we discussed it all the way home.

When we see movies or TV shows or hear music, we need to critique both the message and the methodology involved.

(Someday, if you want to discuss the biblical references in the music of Bob Dylan or U2, let me know.)

Third, Christians may need to be critical when we confront someone.  Jesus was critical of His disicples at times.  Paul was critical of the behavior at the church in Corinth and the doctrine of the church in Galatia.

It’s tough to say to someone you care about, “I’ve been detecting a pattern in your life recently.  I hope I’m wrong, but this is what I’ve seen and heard.  Can you shed some light on this for me?”

When we criticize someone in this manner, we need to make sure our motives are pure.  Galatians 6:1 says that only “you who are spiritual” should engage in this kind of confrontation, watching yourself in the process “or you also may be tempted.”

And we need to make sure that we’re trying to “restore him gently” rather than bulldozing the person with our criticism.

Because although we may feel our motives in a confrontation are pure, the person receiving our criticism may disagree … and we may lose that friend forever.

God gave His people minds, and we need to use them constantly.  (Symbolically, our heads tower over our hearts.)  We’ll need to exercise discernment while listening to sermons, watching movies, or confronting sin in a fellow believer’s life.

This kind of criticism is necessary, healthy, and spiritual.

But hypercriticism is a completely different matter.  Let’s look at that issue next time.

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Last Sunday, I had the privilege of preaching at a church in California.

And I enjoyed it very much.

Last November, for the first time in nearly two years, I spoke at another church in California.  While I was grateful for the opportunity, I was so out of sync that I forgot my Bible.  (I borrowed my wife’s.)

But things went well this past Sunday – and I remembered my Bible!

I spoke on John 3:16.  While I considered Hebrews 6:4-6, I let that thought pass.

When you haven’t run for a while, it’s better to attempt a mile than a marathon.

Here’s what I miss most about preaching:

First, I miss the preparation time.  I love interpreting a passage … and doing research on it … and finding relevant applications … and synthesizing material … and the actual writing of the message itself.

I love it so much that in my last ministry, I usually studied far into the night on Thursdays and didn’t finish the message until around noon on Friday – my day off.

When you speak every week, your consciousness is heightened all week long because you’re constantly scanning your surroundings for applications and stories.

And your whole week culminates in Sunday morning.

I miss that.

Second, I miss the pre-service prayer time.  Last Sunday, the people involved in the service gathered in a side room.  We all held hands and then the pastor prayed for the service.

In the past, I always felt pulled in two directions right before the service.

On the one hand, I wanted to visit with churchgoers because I genuinely loved them.  While I couldn’t get to everybody, I wanted to reach as many people as I could … and most people showed up a few minutes before the service started.

But I also wanted to be present for the pre-service prayer – because I needed it myself.

I miss that.

Third, I miss the moment right before the message starts.  I suppose it’s a similar feeling for actors, or singers, or musicians.  You know you’re about ready to go on … and there’s no backing out now.

And you’ve been preparing diligently for that very moment.

One of my favorite preachers, D. Martyn Lloyd-Jones, used to refer to “the romance of preaching.”  He told his students that you never knew what God was going to do on any particular Sunday.

Sometimes you prepare well and the message falls flat.  Other times, you’re ill-prepared and the Spirit of God just carries you along.

Ah, the romance of preaching.

I miss that.

Fourth, I miss expounding the Word of God.  I believe in the primacy of Scripture.  God’s people are to follow His Word regardless of what the state, business, education, or family say about a matter.

That’s an awesome responsibility: to challenge the culture with a book that’s twenty to forty centuries old.

When I’m preaching God’s Word, I am conscious that I am standing in a long line of preachers who believe they have a word from God for their hearers.

For example: while we all know that “God loves me,” this question crossed my mind as I was preparing for the message:

How do we know that God loves us?

There are many faiths that don’t believe that God loves people.  Why do we think He does?

First, because He tells us so in His written Word: “For God so loved the world …”

Second, because “He gave His one and only Son …”

Without God’s Word and God’s Son, we would not know that God loves us.

Sounds so simple … but it’s incredibly profound … and it’s the job of the preacher to remind us of those truths.

I miss that.

Finally, I miss liberating people with truth.  Jesus said in John 8:32, “Then you will know the truth, and the truth will set you free.”

This is true liberation theology.

Charles Spurgeon used to say that a sermon should make people sad, mad, or glad.

But I always had one overarching aim when I preached: to free people with truth.

I never tried to shame people, or make them feel guilty, or condemn them for being human.

Instead, I tried to point listeners to the only One who could loose their chains: Jesus.

I miss that.

Over the past two years, I’ve resigned myself to the fact that I may never preach again.

Most churches in our day have just one teacher, and that’s the pastor.  If you’re not paid to preach, you ain’t preaching.

But the Lord may be opening up an opportunity for me to preach every week … and if He does, I’ll be eternally grateful.

Because as much as I act like I don’t miss it, I do.

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While putting the finishing touches on the book I’m writing, I ran across this quotation from attorney Carl Lansing in his book Legal Defense Handbook for Christians in Ministry:

“The experts also indicate that very often a straightforward, genuine ‘I’m sorry’ is the key to unlocking a bitter legal debate . . . . ‘I’m sorry’ should not be seen as an apology from God.  Rather, His servants are imperfect and, on occasion, do cause harm.”

John Denver once had a song called “I’m Sorry.”  (I didn’t like it, but it hit Number One.)

Elton John sang, “Sorry Seems to be the Hardest Word.”

Chicago sang, “Hard to Say I’m Sorry.”

And the Gin Blossoms had an album, Congratulations … I’m Sorry.  (Love their sound.)

When All in the Family was the top show in the nation in the 1970s, Archie Bunker mockingly criticized anyone who he felt was wrong, but when he was wrong, he just couldn’t say … “I’m sorry.”

Why can’t we admit we’re wrong at times?

Maybe we have a certain image of ourselves that we feel we must maintain at all times.

Maybe we’re afraid that if we confess a sin, someone important will turn their backs on us.

Maybe we don’t agree with our accusers that we did or said anything wrong.

Maybe it’s just our pride.

Or maybe it’s a combination of the above.

When I was a kid, I stole a piece of candy from Food Giant.  While I was clever enough to take it, I forgot to eat it, and my mother found it in my pants pocket.

She made me go back to the store and tell somebody, “I’m sorry.”

I felt awful.

Then she taught me 1 John 1:9: “If we confess our sins, He is faithful and just to forgive us our sins, and to cleanse us from all unrighteousness.”

My part?

Confess my sins.  Agree with God that I messed up.  Tell God “I’m sorry” for breaking His law.

His part?

Forgive my sins.

Since He’s just, forgiving doesn’t violate His nature.

Since He’s faithful, He’ll forgive me every time I confess.

Yet for some reason, it’s easier to confess my sins to God than to others.

And this is especially true during a church conflict.

Christian conflict expert Speed Leas describes five levels of conflict.

If God’s people can keep a conflict at levels one or two, they can often resolve matters with a simple “I’m sorry.”

But when conflict escalates to levels four and five, Christians grant themselves blanket exonerations while demonizing their opponents.

At level four, believers wish to defeat their “enemies.”

At level five, they want to destroy them.

And when matters escalate to those levels:

*believers cannot resolve matters without outside help (a consultant, a mediator, a conflict manager)

*believers are unlikely to admit their part in the conflict for a long, long time

In other words, they’re convinced that in this situation, they’re 100% right and their opponents are 100% wrong.

Really?

Let’s be honest.  We all sin and fall short of the glory of God.  That was true at conversion, and it’s still true today.

We haven’t yet entered into a sinless state.

So that means that we mess up at times.

And when we do, we need to be honest enough to tell …

*our spouse

*our kids

*our parents

*our boss

*our co-workers

*our pastor

*our leaders

“Hey, I’m sorry.  I messed up.  Will you forgive me?”

I know people who never say those two words.  It’s hard to get close to them.  They seem inhuman.

Only one person never needed to say, “I’m sorry.”

And He’s the One who longs to hear you say it to Him so He can restore you to favor.

All together now: “I’m sorry.”

That wasn’t so bad, was it?

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Yes, I watch Downton Abbey.

And yes, I like the show.

I’m a sucker for almost anything British.  I bought a multi-region DVD player last year (they’re inexpensive) so I could order unedited shows from Amazon.co.uk (much better values) instead of buying their American counterparts.

I love Blackadder, Inspector Morse, A Touch of Frost, Midsomer Murders, Inspector Lewis (my favorite), Fawlty Towers, Spooks (the British version of 24), and yes, Mr. Bean.

And for me, the Sherlock Holmes shows starring Jeremy Brett are in a class by themselves.

So when I saw Season 1 of Downton Abbey for sale on Amazon several months ago – at a great price – I snatched it up.

The first season is a pre-World War 1 drama about a family that lives in a large English abbey.  The underlying plot line is that the family lacks a male heir to inherit their estate, which leads to all kinds of romantic and political intrigue.

The aristocrats and servants try and maintain their boundaries and spaces, but everyone gets involved in everyone else’s lives.

The second season occurs during the Great War.  My wife and I plan to finish watching Season 2 tonight on DVD.

The show has a soap opera quality to it at times, so I may lose my theology membership card if I go further … but let’s live dangerously.

And I’ll try not to reveal plot lines in case you haven’t yet seen the show … or are watching Season 2 now on PBS.

Let me make four comparisons between conflicts on Downton Abbey and conflicts in churches:

First, everybody is a mixed bag of good and evil.

At first, Robert and Cora – the Earl and Countess of Grantham – appear to be fair and flawless individuals.  But as the series moves along, their weaknesses become apparent.

Isobel, their distant relative, has a passion for helping people with medical problems, but as anxiety increases around the abbey, she becomes increasingly controlling.

Violet (played by Maggie Smith), Robert’s mother, believes that traditional ways are best.  I didn’t like her at first, but she has the best (and funniest) lines on the show.

In any church, you might think that the pastor and his wife are flawless, but the more you know them, the more you’ll realize they’re as human and hurting as you are.

And you’ll meet people you liked at first but don’t like later, as well as those you didn’t like at first but eventually come to respect.

Second, everybody has their own internal conflicts.

Mary has a complicated relationship with Matthew, his fiancee, and Sir Richard.  (I don’t understand how these things work, but hey, I’m a guy!)

Sybil is drawn to the socialistic chauffeur but knows that her family doesn’t approve.

Bates is torn between settling his past in London and courting Anna.

And poor Daisy feels pressured to make a huge decision against her own conscience.

So many church conflicts have their origins inside people.  Several years ago, when I contacted a consultant about a conflict I was having with certain leaders, he wanted to know what was going on in their lives before asking about the nature of the conflict.

Third, internal conflicts lead to interpersonal conflicts.

While Mary’s heart leans toward Matthew, her head leads toward Sir Richard … confusing both men.

Mrs. Hughes is torn between helping a servant and letting her rot … causing her to say one thing and do another.

Mrs. Patmore wants to feed the household as cheaply as possible, but when she turns to the black market … she has issues with kitchen personnel.

And Robert (the Earl of Grantham) finds himself drawn to someone new … resulting in confusion.

In church conflict, we notice problems between people because of criticism, harshness, scapegoating, and exaggeration.

But we never see people’s hearts, and they can be filled with jealousy, anger, revenge, and bitterness.

Finally, many characters hide their true feelings.

I like expressive people.  I don’t like to guess what’s going on inside someone’s mind.  For that reason, I admire characters like Violet, and the chauffeur, and Anna, and Sir Richard because they’re open and honest … even if they’re not always wise.

But many of the characters conceal their emotions, and with all the eavesdropping that goes on at Downton Abbey, they’re wise to keep secrets to themselves.

So Mary won’t tell Matthew how she really feels.  She hints, and postures, but withdraws when things start to become intimate.

Carson and Mrs. Hughes respect one another and confide in each other, but neither one feels free to admit how much they like each other.

Sybil conceals her feelings for the chauffeur for a long time.

And poor Edith is afraid to tell anyone how she feels.  (Remember what happened to Little Joe on Bonanza whenever he fell in love with someone?)

It’s my nature to bury people’s personal secrets when they confide in me.  I want people to feel there is at least one person they can trust.

But I don’t like institutional secrets.  When I was leading a church, I felt that people should know as much as they wanted to know about the way the place was run and managed.

But just like in the church, most characters on Downton Abbey can’t keep a secret.  Much of the time, when a character confides in someone, that person runs off and tells others.  (If two characters want to share confidences, why don’t they go for a walk?)  Sharing secrets always makes me cringe, but I guess it’s human nature.

If you’re been watching Downton Abbey, are there other lessons about conflict you’d like to share?

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When I first started going to Costco twenty years ago, it was called Price Club.  Our local Costco was about one mile down the street from our church in Silicon Valley.

Every time I entered that store, I did the same thing: grab a batch of complaint forms.

Was I unhappy about the prices?

No.

The quality of the merchandise?

No.

The attitude of the cashiers?

No.

I couldn’t stand the lines.

And more than that, I didn’t like how the lines wrapped around so that I couldn’t tell where a line started.

Call it Costco chaos.

So I’d fill out the complaint forms while I was standing in line.

I’d write: “You have lots of cash registers.

Can you open more registers?

Can you hire more cashiers?

Can you start an express line?”

I was full of suggestions.

And Costco didn’t implement a single one.

Anonymous complaints are rarely effective, either in a store or in a church.

In my second pastorate, the church had a wooden suggestion box.  People could walk by and drop an anonymous note into the box, hoping it would eventually reach me.

Sometimes those notes sat in there for weeks.

Why didn’t I eagerly pluck them out?

Because that’s now how the body of Christ operates.

All pastors receive anonymous notes.

Sometimes they’re on the back of a response card.

Sometimes they come in the form of a letter.

Sometimes they’re passed on to someone with a name: “Pastor, I know someone who is very unhappy with the music right now.  I’m not at liberty to say who they are, but they’re going to leave the church if things don’t change soon.”

Now how can I answer that complaint?

I don’t know the name of the person who made it.

I don’t know their gender, age, or spiritual maturity.

I don’t know if they’re a regular attendee or a sporadic one.

To me, the complaint is worthless.

And that’s why I instructed the staff of my churches never to read an anonymous note.

If someone sent me a note, but they didn’t sign it, I’d tell the office manager to throw it out, even if it made valid points.

I didn’t even want to hear about it.

In my last church, some people were unhappy with me.

One day, I went to get the mail at home and received a letter without a return address.

For some reason, I knew what was inside.

It was a note addressed to me and demanded that I RESIGN from my position as pastor.

You know what I did?

I laughed.

Of course, I didn’t like having anyone insist that I quit.

That hurt a little … and it was meant to hurt.

But … the person who sent the note was confessing something.

He – or she – was a coward.

And I actually felt sorry for them.

Because if they had revealed their identity, I would have known who sent the note … and their ugliness would have been exposed.

Let me share three quick ideas on how to register a complaint – even at your home church:

First, identify yourself.  Write your name.  Say who you are.  If you won’t take this step, then don’t complain.

Second, list your contact information.  List your email address.  Give your phone number.  Let the person you’re complaining to know how to reach you.

Third, respectfully state your complaint.  Make it brief.  Make it honest.

And don’t make any threats.  If someone threatened to leave the church if I didn’t do what they wanted, I’d say …

Bye!

I have enjoyed Rick Steves’ Travels in Europe TV show on PBS for nearly 17 years.

I have all of his shows on either video (the old ones) or DVD (the newer ones).

I have nearly all his non-guidebooks, along with a healthy number of guides to places like Eastern Europe, Ireland, and Paris.

But a few years ago, I became angry with a position he took on a social issue.

I fired off a quick email to him, figuring it would land on a secretary’s desk where she would tally up the “yes” and “no” votes and pass that info on to him.

But I didn’t expect to receive an email back from Rick himself within a few minutes.

And he wasn’t very happy with my complaint … or the way I voiced it.

I wrote him back and apologized for my hasty words.  I stood up for my position, though, and he wrote back to tell me he’d sought counsel from his pastor on the subject.

The lesson?

If you’re going to complain to someone about something … even the pastor of your church … then let them know:

*who you are

*how they can reach you

*what your complaint is

Because if you do that, you have the best chance to be heard.

Otherwise, why complain?

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What are great Christian leaders really like behind the scenes?

Let me share a story with you.

When I first got married, I took a full-time job as a church custodian.

On Good Friday, a famous preacher and author – who was also on the radio – came to speak at the church.

The church seated around 400 people.  More than 600 attended that night.  The place was packed.

I stood outside with a friend waiting for the speaker to arrive.  He was late.

When the speaker finally showed up, he was grouchy.

A seminary classmate who was African-American played the piano and sang during the first part of the service.  He was good.  But the speaker wasn’t paying attention.  Sitting on the stage, he began playing with his microphone cord like a jump rope, causing people to laugh.

And then when this famous man began to speak … he started off with a racial joke.

My mouth dropped open.  I was horrified.

And then he gave a great message on Christ’s seven last words from the cross.  People were spellbound.

Every Christian leader has their flaws.  Some are public, some more private.

Charles Spurgeon, the Prince of Preachers, smoked cigars – and said he did it to the glory of God.

The marriage of John Wesley (founder of the Methodists) was an absolute wreck.  (“You wreck me, baby, yeah you break me in two …”)

John Bunyan, author of Pilgrim’s Progress, couldn’t stay out of debtor’s prison.

Yet we consider those men to be great Christian leaders.

But would we today?

A pastor friend recently told me about a famous Christian author whose daughter claimed that she only had a couple of conversations with her father while growing up.  You may have this man’s books.  (I do.)

And another author – a man whose books have helped me immensely – is now divorced.  Based on his writings, he’s the last man I would have expected to undergo that experience.

Rick Warren has issues.  So does Beth Moore … and Erwin McManus … and Max Lucado … and Paul Crouch … (Oh, wait, not Paul Crouch).

I don’t know what their issues are.  Their spouses probably do.  Their staffs might.  But you might never know.

But they have issues, just like anyone else.

Leaders struggle with handling money … and lust … and overeating … and alcohol … and pride … and poor self-esteem …

While a select few sins should disqualify people from leadership, most issues do not.

And because of our frail humanity, it’s a wonder God ever uses anybody, but He does … in spite of our frailties.

Some people are masters at appearing perfect in public.  I have admired some of these individuals greatly.

I practically worshiped one of my professors.  He was smart, funny, passionate, and wise.

Then I had the privilege of having dinner with him and another leader.

My professor was painfully shy, socially awkward, and a poor conversationalist.

But man, could he preach!

It’s okay to have heroes.  We need role models.

But let’s not turn any leader into a god.

Because there’s only one God, and only He is perfect.

And yet for some reason, He only uses imperfect people.

Think about that the next time you’re tempted to rip into a Christian leader.

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Pretend you’re the pastor of a new church plant.

You have the funds to hire one part-time staff member.

Who would you hire first?

Some might say, “An office manager.”

But right now, the church office is in your home.  I’d hire her second.

Others might say, “A youth pastor.”

But you don’t yet have any youth, and besides, I’d hire the youth person fifth.

How about a children’s director?

I’d hire him or her (probably her) third.

My first choice?

A worship/music director.

Why?  Because people in our day expect good music on a Sunday.  If the music makes people cringe – even if the message is a home run – many people won’t come back, and they’ll encourage their friends not to attend.

But if the music is great, you’ll start attracting people more rapidly.  Great Music + Great Message = Growing Church

If the Sunday service is all you’ve got when you start, make it as good as possible.

But part-time worship directors are not easy to find.

As a pastor, you want a strong believer in that role, someone who professes what they perform.

That rules out the leader of the neighborhood garage band.

You also want someone who is musically competent, who plays and sings skillfully.

That rules out many church volunteers … and most of them will run when there’s a conflict.

You want someone who can recruit musicians and vocalists, or else it’s going to be a one-man/woman show each week.

Because the more gifted the leader, the higher quality people he/she can attract.

You want someone who gets along with people, because musicians and vocalists tend to be perfectionists.

So you can’t hire a Simon Cowell clone for the job.

And you want someone who performs in the style of your target …

which eliminates Dino and George Beverly Shea (much as I appreciate GBS; Dino is another matter).

And you especially want someone who gets along with you as pastor.

Because if the two of you constantly disagree, guess who’s leaving?

But because you’ve hired a part-timer … they may already have a full-time job, and there’s always the danger their job will intrude on the music ministry or they’ll have to move away.

So let’s say that you as pastor have hired this person, and he begins to recruit others onto the team.

What about the spiritual lives of prospective musicians and vocalists?

Can any be unbelievers?  What about someone guilty of immorality?  What if a gifted guitar player isn’t a team player?  What if someone on the team knows about another person’s sordid past?

Your new worship director may be competent musically, but how strong are their leadership skills?

Because if they can’t handle some of the above situations, they’ll revert to you as pastor … and the sparks will start to fly.

The key to everything is the relationship between the pastor and the worship director.

They must get along both personally and professionally.

They must agree on the kinds of people who can sing and play on the team.

They must agree on the predominant style of music for weekend services.

They must clarify these decisions by putting them in writing.

They must learn to trust and support each other in public, even if they’re negotiating in private.

The music director has to handle these kinds of complaints from team members:

“Why does he get to play a guitar solo on his second Sunday when I’ve been in the band for two years?”

“How can you let her sing onstage when she’s obviously a prima donna?”

“How come I can’t sing on the worship team?  My parents say I have a great voice.”

“Why is he allowed to play on Sunday when he missed rehearsal?  I was there!”

Then there are complaints from people in the congregation:

“The music was way too loud last Sunday.  Can’t you turn it down?”

“I tried but couldn’t make out the words to the performance song, so I thought it was a waste of time.”

“Can we sing more hymns?  The worship songs sound all the same.”

“The dress on the young woman who sang last Sunday was inappropriate for church.  You need to talk to her!”

When I was a pastor, I had people tell me at times, “I wouldn’t want your job for anything.”

That’s how I feel about the job of a worship director.  No wonder some people call music the War Department of the Church.

Everybody wants to look good and sound good, but they may not want to be good and do good.

For that reason, let me make three suggestions:

First, pray for your worship/music director(s) by name on a regular basis.

Second, thank them for their ministry when it really rings the bell for you.  (I emailed a worship director from our church last year to thank the band for doing a U2 song, and he wrote back to thank me.  I meant to do it two Sundays ago when the band performed Did You Hear the Mountains Tremble by Delirious?, but forgot.)

Finally, insist that those who criticize the worship director either (a) go to him directly, (b) stop griping, or (c) go somewhere else.

Being responsible for leading worship is a challenging task and not for the faint of heart.

So let’s cherish those who do a great job … and keep working through the inevitable conflicts.

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Which single issue has the greatest potential for conflict in a church?

The amount of a pastor’s salary?

The color of the ladies’ bathroom?

The temperature in the worship center?

How about the style of music played on Sundays?

I don’t know if that’s the big issue now, but it sure used to be.

In one church I served in the late 1970s, the youth planned to put on a musical by John Fischer called The New Covenant.  Based on 2 Corinthians 3, the musical was contemporary but hardly edgy.

One Saturday afternoon, after the youth practiced for the musical, a couple of men walked into the worship center and found a student playing drums.  The men immediately ordered the youth to leave the worship center.  They weren’t going to have drums in their church!

Wow, we’ve really come a long way since then, haven’t we?

Let me share three thoughts about resolving conflict involving church music styles:

First, choose a target group before settling on a music style.  If a congregation is filled with octogenerians who are sensitive to loud sounds, rock isn’t going to work.  But if a church is primarily composed of young families, rock may be the only style that works.

A music style is a language.  Styles are not inherently right or wrong.  While rock was once considered to be rebellious, everyone under 65 has grown up with it as the language of their generation.

When I attended Biola College (now University), someone in student leadership invited The Resurrection Band to play in chapel.  (Their motto was, “Music to wake the dead.”)  The band played uncompromisingly fast and hard.  While it wasn’t my style of music, some students walked out during their performance.  (I can still see the red face of a school administrator during the band’s set.)

There wasn’t anything wrong with Rez Band.  Their style worked great in certain venues.  But did it work that day in chapel?  Rather than foist that style on everyone, it might have been better for the planners to ask, “What kind of music do most of our students listen to?  Knowing that, who should we invite for chapel?”

Rather than start with a band or a style, it’s better to start with the target group and work backwards.

Second, determine a style and stick with it.  Every weekend at my church, I know which musical style to expect.

Rock.

Not classical.  Not jazz.  Not gospel.  Not hip hop.  Not show tunes.  Not folk.

Rock.

I don’t know when Pastor Don and his music leaders made that decision.  It may have been twenty years ago.  I’m sure when they made it, some people left the church.  When Saddleback Church changed their music years ago, Rick Warren said they lost hundreds but gained thousands.

If a church’s leaders don’t settle on one style, then people will lobby for the style they want behind the scenes.  And if that happens, conflict will break out, and it may not be controllable.

The style chosen should not be the pastor’s preference, or that of the worship leader, or the board, or the biggest donors, or the loudest complainers.

Instead, a style should be chosen that best speaks the language of the target group.

That’s not music – that’s missions.

Finally, make provision for those that prefer another style.  The builder generation grew up on gospel songs and hymns sung to piano and organ accompaniment.  When rock came along, it slowly wiped out gospel songs and most hymns.

When this happened, attendees had five choices:

*sit at home on Sundays and stew.

*watch Charles Stanley, Robert Schuller, or the Crouches on TV on Sundays.

*find a church where you liked the music style.

*threaten to stop attending and giving while recalling the board and firing the pastor.

*try and adapt to the style as much as possible.

I don’t like the “take it or leave it” approach.  There is something inherently selfish about it.  If you’ve been attending a church for years, and you love the church and its mission and its people, but you can’t stomach the new music, should you be forced to leave?

I don’t think so.

Imagine that you love rock, but that this Sunday, the worship music is done in a hip hop style.  It’s done that way the next Sunday … and the next … and the next …

You’d probably ask, “Hey, aren’t we switching back to rock on Sundays?”  If the answer was, “No, we’re a hip hop church now,” what would you do?

That’s how many churchgoers felt when hymns were exchanged for rock.

That’s why I’m a big advocate of the multi-venue approach on Sundays.  Everyone hears the same sermon – live or via a DVD – but people can choose the music they prefer from several different styles.

At the very least, a church can offer one or two contemporary services along with a more traditional one.

When people have:

*attended a church faithfully for years

*served the Lord with their gifts

*donated thousands of dollars, and

*prayed consistently for its leaders …

how can church leaders force those people to leave because they don’t like a church’s new musical direction?

Let me suggest a truce:

Church leaders can freely choose the musical style they believe will best reach their target group without interference,

and in exchange,

church leaders make provision for those who don’t like the new music to enjoy their old music in another venue.

Your thoughts?

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I am crazy about music.

In fact, as I’m writing, I’m listening to the aching beauty of Phil Keaggy’s guitar on iTunes.

But I can remember a time in the late 1970s when many Christians would go ballistic if they heard drums or a guitar in a worship service.  In fact, the 1980s featured the infamous “worship wars” in thousands of churches.

In some ways, the worship wars have subsided.  Boomers and their music are dominant in most churches today.  It’s rare to hear exclusive piano-organ instrumentation in services anymore.

But that doesn’t mean that music ministries are conflict-free today.  Far from it.

In fact, I believe there are qualities inherent in music ministry that readily lend themselves to conflict.

Let me share some of them with you:

First, people involved in music ministry want to sing and play perfectly.

I once had a discussion about music with Craig Bidondo, our music director in Santa Clara for three years.  Craig told me that he loved to play jazz on his keyboard because he was free to improvise, but if he played a classical piece, he had to get it note-perfect.

This is why vocalists and musicians rehearse for hours.  They want to present God their best when His people gather together.

But what happens if a backup singer is off-key, or the bass player keeps missing notes, or the sound guy doesn’t get the mix right?

That one person can affect everyone else on the team – and greatly upset the other musicians and singers.

But if they express their concerns, the offender may lash out or feel hurt.

Those of us who aren’t musical performers need to understand the stresses that singers and instrumentalists feel when they’re onstage.  We need to pray for them by name that God will use them to honor Him and touch people’s spirits – and that they will all support each other.

Second, those involved in music ministry want to look good onstage.  Microphones pick up every note played and sung to the congregation.  Lights reveal the various shapes and wardrobes and hairstyles of musicians and singers.

It’s natural for those onstage to want to look and sound their best – and this can make them feel self-conscious.

Those of us in the congregation do notice how people look and sound onstage, especially in churches where everyone up-front appears larger than life on giant video screens.

This magnficiation of people’s appearances and voices can make vocalists and musicians extremely sensitive.

25 years ago, I visited the Oakland Coliseum on a Friday morning to watch a Fantasy Baseball Game involving former members of the A’s.  There were maybe 100 of us in the stands.  At one point, I looked at the scoreboard and saw my face up there – and I was horrified.  If I had known I looked like that … I would have hidden my face between pitches … and I had no appreciable talent.

Christian musicians and singers can feel that way sometimes as well.  Just understand – and encourage them.

Third, the pastor and the music/worship director sometimes aren’t in sync.  This one is huge.

I was on the staff of an Orange County church where the music director was a woman.  She was a gifted accompaniest and vocalist – and I liked her personally – but boy, was she opinionated!  She liked a certain music style and was going to do things her way, and if you didn’t like it – tough.

She rubbed many in the congregation the wrong way.  They in turn constantly complained about her weight and aggressiveness and stylistic preferences.

When the pastor backed her up, she was fine.  But if he caved on her, she was toast.

She didn’t last very long.

My pastor is fond of saying that he doesn’t have to adjust to his staff – his staff have to adjust to him.

I’m in complete agreement with that sentiment.

I believe that the lead pastor and the worship director need to settle on a host of issues, including:

*the predominant style on Sundays

*the number of praise/worship songs

*the number of vocalists/musicians onstage

*the pre-service/post-service music

*a host of other issues

And just in case matters aren’t clear, they should put their decisions in writing.

While the pastor is ultimately responsible for the worship services, the music director is directly responsible for the music.

My preference was for the music director to suggest praise/worship/performance music.  I valued that input.  And if I had a song I wanted done, I would tell him.

I also had the right to veto songs I didn’t think fit, especially sappy songs that men couldn’t sing in church.

The pastor and the music director need to communicate constantly.  The worship director has the right to share his opinions, but he ultimately needs to abide by the wishes of the lead pastor.

And it’s the job of the music director to communicate and gently enforce the pastor’s directives for music to his team.

When the worship director can no longer do so, he needs to make plans to leave rather than use his musicians and vocalists to push back against the pastor.

J. Vernon McGee was fond of saying that when Satan fell from heaven, he fell in the middle of the choir loft.

While there are fewer choirs in our churches today, Satan still knows how to stir up trouble involving music.

But when everyone is working together, the music ministry can lead people into God’s presence and prepare hearts for the preaching of God’s Word.

Any thoughts on what I’ve written?

I’ll share more about music in my next article.

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The church my wife and I attend opened last Sunday’s service with a Tom Petty song.

No, we didn’t sing it as a worship song.  The band performed it.

No, it wasn’t “Free Fallin’,” even though that song mentions Jesus.

No, it wasn’t “Southern Accents,” even though the bridge always moves me.  (“There’s a dream I keep having/where my mama comes to me/ and kneels down over by the window/and says a prayer for me.”)

The song was “Runnin’ Down a Dream,” and it was done well, even down to the “woo hoos.”  (The song went along with the theme “Catch the Vision for 2012.”)

With all the great worship songs out there, why would a church start a service with a song by a secular artist?

It all has to do with having an outreach orientation.

I grew up being taught the following evangelism philosophy:

The church gathers for worship weekly.  Then its people scatter back to their homes, neighborhoods, and workplaces to live out and share the gospel with unbelievers.

How well does that philosophy work?

At least in my experience, not very well.  The latest statistics are that only 2% of all Christians share their faith.  Most churches grow because believers leave smaller/unhealthy churches for a megachurch.

But how is that fulfilling Christ’s Great Commission?

I believe that being an outreach-oriented church isn’t about programming but about a mindset.

That’s why I was blown away by the State of the Church report that our pastor, Don Wilson, shared with our church last Sunday.

Let me share 12 things that Christ’s Church of the Valley (CCV) does well that demonstrates its outreach-orientation.  Please forgive me if it sounds like I’m a pitchman for the church.  The church has its flaws, but it does so many things right that it constantly amazes me.

1. Mission: WIN people to Christ, TRAIN believers to become disciples, SEND disciples to impact the world.

The church’s mission is WIN, TRAIN, SEND.

Notice the order: outreach is first, training is second.  Isn’t this the order of the Great Commission in Matthew 28:19-20?  “Make disciples … baptize them … teach them …”

In my experience, if outreach isn’t first, it won’t happen.

Parking Lot Attendant at CCV

2. Vision: Pastor Don doesn’t just want to win the community around the church for Christ.  He wants to win all of Phoenix for Christ because 86% of the people in Arizona don’t attend church.

That’s a huge vision!

The church is located on Happy Valley Road in northwest Phoenix, but people drive long distances to attend the church, coming from as far away as Surprise and Scottsdale.

A few years ago, CCV planted a church in Surprise.  In 2011, that church became CCV Surprise.  While the church in Surprise has a live worship time, Pastor Don’s messages are shown there on video.  In 2012, CCV will expand into Scottsdale.

3. Target: the church targets men.

If a church targets children, the whole family will come to church 7% of the time.

If a church targets mothers, 18% of the time.

If a church targets fathers, 93% of the time.

This may explain why there are TV monitors in the refreshment areas featuring sporting events every Sunday.  Last year, I watched an NFL playoff game at church while enjoying a hamburger lunch.  There was no reason to hurry home.

The church also offers competitive sports leagues on its campus, including an upcoming tackle football league.

Play Area for Kids at CCV

4. Strategy: the church encourages people to invite their friends, family members, and co-workers.

9% of the people who attend CCV came because they drove by.

9% found the church online.

11% saw the CCV bumper sticker on someone’s car.  (You see them everywhere in Phoenix.)

68% attend because they were invited by someone who already attends the church.

For churchgoers to invite others, their church has to offer people answers and experiences they cannot find anywhere else.

If I’m excited about my church, I will invite others.

Guests I Invited - They Each Get a Free Meal

5. Statistics: I do not believe any church can be measured merely by statistics, but they do tell a story.

Pastor Don said that the church aims to grow in 3 areas by 10% each year.

2010 worship attendance: 15,377 per week

2011 worship attendance: 17,855 per week

CCV Worship Center

2010 baptisms: 1,175

2011 baptisms: 1,539

2010 neighborhood group attendance: 5,711

2011 neighborhood group attendance: 8,158

6. Example: Pastor Don made a point of telling the church that he attends a neighborhood group, he invited neighbors to church, and he and his wife pledged to increase their giving for 2012.

Whenever a pastor challenges believers to do something, those people are wondering, “Are you doing what you’re asking us to do?”  Most people won’t know about a pastor’s involvement unless he shares it himself.

7. Training: CCV has four ways of training people: Starting Point (a once-a-month class orientation class); Foundations (where the church’s beliefs are presented); Neighborhood Groups (which are designed for both spiritual growth and outreach); and T-Groups (the “T” standing for Transformation, groups of 3 people who help each other grow spiritually).

Information Area, Normally Packed at Weekend Services

8. Missions: the church goes on short-term mission trips to places like Kenya, China, and Ireland, where they’re planting a church this year.  Pastor Don also travels to Africa several times a year to train pastors.  The church’s missions’ budget is $2.3 million annually.

Kenya? Did Someone Mention Kenya?

9. Compassion: the church assisted 1,400 families financially in 2011; provides free funerals (including the one for Harmon Killebrew); and has a team of people who assist widows.

Baseball Hall of Famer Frank Robinson after Harmon Killebrew's Funeral at CCV

My wife fell in the parking lot one Sunday morning, and within a couple minutes, a woman in a golf cart picked us up and drove us to the lobby entrance.  We were blown away by the culture of service.

10. Elders: the church has 9 elders, including a friend of ours we highly respect.

3 elders are selected every year.  Their names and brief biographies are placed in the program at the end of each year.  If you think there’s a reason they shouldn’t be an elder, you’re to write down that reason and submit it.

The elders are responsible for the church’s doctrinal purity and financial integrity, as well as praying for the sick and for the pastor before he preaches.

11. Impact: Toward the end of last week’s message, Pastor Don announced that CCV is now the 10th largest church in America, and one of the fastest growing.

And the church will celebrate its 30th anniversary this April.

Line for Christmas Eve Service at CCV

By the way, Pastor Don doesn’t compromise the gospel or any biblical commandments.  He hits the hard issues head-on.

12. Conflict: The more outreach-oriented a church truly is, the less conflict they have.  The more inreach-oriented a church is, the more conflict they have.

It’s possible that I may be leaving Phoenix soon.  If so, the Lord may have wanted me here in part to learn from a church like CCV.

I am not suggesting that your church should become like CCV.  Far from it!  But we can all learn something from other churches, especially those that are effectively winning people to Christ.

May the Lord richly bless you and your church in 2012!

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