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Archive for the ‘Church Conflict’ Category

Many years ago, I attended a Taylor-Johnson Temperamental Analysis seminar with Christian author, counselor, and professor H. Norman Wright.

Wright, who taught at Talbot where I went to seminary, shared great insights into human behavior during that seminar … and I’ve never forgotten them.

The Taylor-Johnson test indicates how an individual scores regarding nine personality traits.

When my wife and I had premarital counseling, for example, our counselor pointed out that while Kim scored high in social interaction, I scored low … meaning that she might want to attend social events that I’d prefer to skip.  (And that conclusion has proven correct over nearly 42 years of marriage.)

The test also measures traits like lighthearted/depressive, dominant/submissive, and self-disciplined/impulsive.

But Norm Wright told seminar participants that out of all the traits, the most important one was called objective/subjective.

The objective/subjective trait measures how a person interprets life events.  Do they see what’s happening around them accurately or inaccurately?

It’s my considered opinion that when it comes to church conflict … especially conflicts that involve the lead pastor … that several key individuals … on the official board, on the staff, or in a faction … grossly misinterpret the pastor’s behaviors and motives.

Let me give you an example.

In my second pastorate, I found an old box of hymnals in a back room of the church gymnasium.  They weren’t the current hymnals we were using, nor the previous generation of hymnbooks, but the generation before that.

Nobody wanted them … not even the local rescue mission.

I thought to myself, “I’m going to make a unilateral decision and toss these hymnbooks.”  So I threw them in the church dumpster and buried them deep.

But the following Saturday, at a workday, my all-time greatest antagonist somehow found those hymnbooks.  (I should have thrown them out at home.)

His conclusion?

I wasn’t throwing out old hymnbooks … I was throwing out the old hymns!

And that’s what he started spreading around the church … which angered some of the seniors, who loved those old hymns.  (I do, too.)

Whenever a pastor is accused of wrongdoing but is innocent of the charges, there are usually several people who misinterpret what the pastor said or did.

And based on their faulty thinking, they conclude that the pastor has to go.

But the truth is that such people think emotionally rather than logically.  They substitute feelings for facts, are driven by fear and anxiety, and read their own past traumas into the current situation.

Let me share with you some scenarios where a pastor’s actions or words can be misinterpreted by his opponents:

*Sometimes a pastor makes a statement during a sermon … his opponents interpret that statement in the worst possible light … and before night falls, that misinterpretation has spread to many others.

*Sometimes a pastor announces a change that’s going to be implemented at the church … his opponents hear the opposite of what he intended … and resistance begins to form.

*Sometimes a pastor’s car isn’t in its usual spot at church … his opponents conclude that he’s not working … and the charge begins to circulate that he’s lazy.

*Sometimes a pastor buys a new car or takes a nice vacation … his opponents conclude that he’s making too much money … and before long, he’s charged with being materialistic rather than spiritual.

*Sometimes a pastor is seen talking with the same woman on several occasions … his opponents begin to gossip … and before long, they’re insinuating that he’s having an affair.

This is why every church needs several people on the board and staff who are both fair-minded and, in the words of Jesus, “Judge with righteous judgment.”

Let me offer several ways a pastor can combat these highly subjective people:

*Keep them out of leadership … and watch how prospective leaders handle themselves when they hear bad news.

*Ask several believers with good judgment to report to the pastor any baseless charges that are going around the congregation.

*Keep the board chairman and key staffers informed of any false accusations that may be floating around.

*Devise a biblical process for handling charges against the pastor … have the board approve the process … and have the pastor preach on that process initially and refer to it periodically.

*When the pastor is under attack, he needs to vow that he will not resign unless a biblical process is used to test the charges against him.

I have discovered in my own life and ministry that when it comes to others, I’m very objective and demonstrate good judgment.

But when it comes to the way I view myself, I can plunge into subjectivity rather quickly.

Because pastors can become highly subjective at times … especially when they’re under attack … they need to surround themselves with objective leaders.

Especially when they decide to throw out the old hymnbooks.

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When a husband and wife aren’t getting along … and they can’t seem to resolve their issues … they may seek out a third party: a counselor.

When an employee feels she’s been wronged by her employer … and she’s tried but can’t resolve the issues inside her company … she may seek redress from a third party: a judge.

But when people in a church are in conflict and they aren’t able to resolve matters, what do they do?

They usually choose up sides … exonerate themselves … demonize their opponents … put their heads down … and attempt to bulldoze their way to victory … even if it splits their church wide open.

There is a better way.

Church conflict expert Speed Leas, in his brilliant manual Moving Your Church Through Conflict, believes there are five levels of conflict in a local church.

Leas says that conflict at levels one through three can be resolved by God’s people within their local church.

But when a conflict escalates to levels four and five, the conflict cannot be resolved inside the church.  It’s gone too far.

The church needs outside intervention instead.

But in my experience, the great majority of Christians resist that idea.

Years ago, I served as pastor of a church where we were being cheated by a building contractor.  He was billing us for his work … we’d pay him … but then rather than pay his sub-contractors, he’d divert the funds to other projects he had.

The sub-contractors were naturally upset that they weren’t being paid and came to us for the money … but we’d already paid the contractor.

We held a board meeting, and it was a bit tense because I wanted us to go to an attorney, while someone else felt it would be a waste of time.

I understand the sentiment: “Look, this is our problem, so we need to be the ones to solve it.  All we’ll do is make the attorneys richer.”

But sometimes, the biggest barrier to resolving a conflict is our pride.  We just don’t want to admit that someone else knows how to handle matters better than we do.

According to Leas, a conflict at Level Four has the following characteristics:

*Each group stops talking with the other, even when they’re in the same room.

*Each group is convinced that the other party “won’t change.”

*Each group no longer wants to win … they want to hurt the other side.

*Each group takes on an air of self-righteousness: “We’re right … they’re wrong.”

*Each group uses threats and demands against the other.

*Each group takes the stance: “Either he/they leave(s) or we will.”

When a conflict reaches Level Five, one side wants to destroy their opponents.

At Level Four, a faction may want their pastor to leave.

At Level Five, they want his position … his health … his family … and his career decimated.

I have been on the receiving end of both Level Four and Level Five conflict, and in both cases, the opposing group left the church.  In the first case, the conflict died down.  In the second case, the conflict got worse.

If a church is having a conflict, the chances are great that the pastor has become involved somehow.  Either he’s perceived as “the problem” or he hasn’t yet “fixed the problem.”  And the anxiety around the church becomes so great that people begin to wonder, “If our pastor is this incompetent or this useless, why should he stay?”

So when a conflict hits Level Four … or if it quickly leapfrogs to Level Five … the church board needs to seek outside intervention as soon as possible.

Here are five reasons to seek outside help:

First, the current church leadership has been unable to resolve the conflict at Levels One, Two, or Three where it’s much more manageable.  If they can’t manage things at the lower levels, they’ll never be able to manage matters at the highest levels.  They need an outsider.

Second, many church leaders have either been in their church for many years, or their present church is the only one they’ve ever known.  They’re so immersed in their present church culture that they don’t know how pastors and boards in other churches handle conflict … but an outside interventionist almost assuredly does.  He will help them broaden their thinking.

Third, pastors and church leaders can become so anxious and stressed about a conflict that they think they’re going crazy.  They become so irrational that all they want to do is get the conflict over with.  An outside interventionist comes in with a clean slate … no emotional investment … and a neutral approach that seeks the good of the church as a whole, not just the pastor, board, or a vocal faction.

Fourth, pastors and church leaders usually lose control of the process when a conflict erupts in their congregation.  An outside interventionist can remind everyone of what Scripture says, what the church constitution/bylaws say, and what secular law says about how Christians are to treat one another.  The interventionist can set ground rules for behavior and remind people when they have crossed the line.

Finally, the interventionist can teach the leaders … and by extension, the congregation … new skills, processes, and resources for managing conflict in the future.

Let me share my story along this line.

Seven-and-a-half years ago, I found myself in the worst conflict of my 36-year ministry career.  I didn’t know which Christian leaders to contact, so I contacted everyone I knew outside my denomination.

The name of a Christian leader popped into my head … someone who had once commended me on an article I wrote in a Christian magazine … so I looked him up online and made a phone appointment with him.

He had been a pastor … a district executive … and a denominational president.  Later on, I found out he was considered to be the best-networked evangelical leader in Southern California.

We had a two-hour conversation.  He gave me more valuable counsel over the phone that day than the other sixteen leaders I contacted combined.

He later became my mentor … and my friend … giving me hours of his valuable time, and advising me at key times when I needed to make a major decision.

My conversation with that leader was free.  He recommended I speak with the head of the consulting firm that he worked for, so a few hours later, I did.

After about a 45-minute conversation, the consulting head told me, “Jim, we need to get someone to your church as soon as possible.”

The next day, our church had been assigned a top Christian leader.  The following weekend, he dropped everything to fly to our area and help facilitate the conflict.

How much did he cost?

Think $5,000 to $10,000.  The better the interventionist, the more they cost.  If someone says they’ll do it for free, they’re probably not very good.

What did he do?

*He met with me and heard my side of things.

*He met with the church staff and interviewed them.

*He met with a group of church leaders and helped formulate strategy for two congregational meetings.

*He later met with both my wife and me.

*He stayed in constant contact with a transitional leadership group.

*He attended the two public meetings and became so incensed that he stood up after the second meeting and scolded the congregation.

*He did investigative work and uncovered a plot originating outside the church designed to force me out of office.

*He wrote a report and gave one copy to me and one to each of the transitional leaders.

*He told me that I had a future in ministry and made recommendations to the transitional leaders for a realistic severance package.

And he did it all in five days.

Who should a church hire as an interventionist?

I recommend … along with many other Christian leaders … that you don’t seek outside help from your denomination, at least initially.

Most denominational leaders aren’t trained in conflict intervention.  Even though they’ll make a pretense of acting neutral, any decisions they make will most likely be political.

And they usually recommend that the pastor leave the church, even if he is innocent of any and all charges.

If you do use denominational services, only go to them if every other avenue fails.

Here are some ideas about hiring an interventionist:

*Contact Peacemaker Ministries.  They often have trained interventionists and mediators in many communities, including former pastors and attorneys.

*Contact the executive pastor of a megachurch.  It’s nearly impossible to make contact with the lead pastor of a huge church, but you can often contact other staff members, like the executive or an associate pastor.

*Contact the seminary your church knows best, or the one you graduated from.  I was able to speak with a professor from my seminary who had extensive knowledge of church transitions and was able to give me valuable feedback.

*Contact Christian leaders who do this for a living, like Peter Steinke with BridgeBuilder.  I’ve had training directly from Steinke, and he focuses on the process that congregations should use to resolve conflicts rather than resolving matters by himself.

*Contact someone like me … a former pastor who has credentials in conflict management.

Two additional ideas:

First, make sure that you allow representatives from both sides to interview a consultant before he’s hired.  Don’t hire someone and then try and impose that person on the other side.  That will create even more conflict!

Finally, do your best to follow the consultant’s recommendations.  I’m amazed when a church hires a conflict consultant and then completely ignores his report.  How arrogant … or stupid … is that?  This usually happens in situations where either the pastor or the board is faulted in some way by the consultant and those leaders refuse to believe that they might be the problem.

By the way, when my church hired an attorney many years ago, that attorney … and someone else from his firm … not only saved our church … they also helped us settle a lawsuit that was eventually filed against us … and we settled for pennies on the dollar.

That incident completely changed my outlook on attorneys.

And hiring that consultant in 2009 changed my outlook on hiring church outsiders as well.

Is it possible that your church needs an outside interventionist?

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I ran into a little incident outside my bank yesterday that illustrates why some Christians create conflict in their churches.

My wife and I are buying a house, and while it’s a joyful time in some respects, it’s also very stressful.

Suddenly, we have to meet other people’s deadlines: producing bank statements … scanning documents … signing disclosures … scheduling an inspection … paying for an assessment … and figuring out how to turn brown dirt in the front and back yards into something attractive yet low-maintenance.

Yesterday, after several days of waiting, I finally received the go-ahead I needed to complete a financial transaction involving the house.  I promised someone I would send her the money by a certain time in the late afternoon, and I drove to the bank to finish the task with a few minutes to spare.

Only when I got to the bank, the teller … whom I have never met … told me in a “you’re stupid” tone that the deadline for completing the transaction had passed several hours before, and that I would have to come back this morning instead.

I felt the stress level rise quickly inside me.

As calmly as I could, I went to my car … called the woman who expected the funds … apologized to her for not sending them … backed up slowly … and began driving out of the parking lot.

As you leave the bank, there’s a lane on the right just past the building where cars can appear out of nowhere.  I always approach that small intersection cautiously.

And it’s a good thing I did, because a lady (I use that term loosely) came flying around the corner and nearly hit my car.

I froze … and then got out of my vehicle.

The driver pulled into a space in front of the bank, saw me, pointed right at me, and yelled, “MOVE ON!”

I loudly said, “You almost hit me!”

Then she used a creative combination of vulgar terms and yelled again, “MOVE ON!”

I wanted to move on, but I had to make my point, and I was so upset that the words weren’t coming.

Finally, I blurted out, “When you’re driving through a parking lot, SLOW DOWN!”

She used the creative combination again, and then threatened to call the police on me.  I told her, “Go ahead.  I’ll tell them what a bad driver you are.”

I got back in my car and drove away, not feeling real good about the encounter I had just experienced.

As I drove toward home, I thought to myself, “That person (she wasn’t a lady) was driving recklessly, and she’s probably had similar near-misses before … and she’s trained herself to act like a bully when she violates other people’s rights.”

Okay, that bit of psychoanalysis made me feel a tiny bit better.

But then I reflected on my own behavior, and I asked myself, “Why did I feel it necessary to confront that bully in the parking lot?  Why didn’t I just move on?”

Most of the time, I do.  In fact, I’ve trained myself to let most things go on the road.  It’s just not worth it.

But I know why I did it: right now, I am on emotional overload … my stress level is super high … and I lack a measure of self-control.

Now let’s think about some Christians in your church.

Let’s take Frank.  Frank is in his mid-60s.  In the past four months, he has undergone the following experiences:

*He’s been outsized at work and realizes his career is probably over.

*His work problems drove up his blood pressure so he’s now taking medication for that … and the medication has some strong side effects.

*Frank’s wife has recently been having memory problems, and Frank is worried that she might have … you know.

*One of Frank’s daughters recently separated from her husband, and she’s been coming over a lot more … sometimes staying the night.

So when Frank comes to church on Sunday mornings, he longs for an encounter with God.  He comes with a spirit in turmoil.  He hopes to depart with a spirit of peace.

But what happens instead?

*The music is pounding and seems louder than ever before.

*The announcements drag on and on … and several events are coming that Frank would like to attend, but he doesn’t have the money.

*The pastor’s message contains references to current movies that Frank would never see because he believes they’re immoral … but the pastor seems to love them.

*After the service, Frank hears that two of his best friends have left the church because they don’t like the music or the pastor’s preaching.

And Frank suddenly feels very much alone … in his own congregation.

Frank came to church highly anxious, hoping that God and His people would calm him down … but just the opposite happened.

And right now, Frank can’t handle his emotions.  He needs to talk to somebody about how he’s feeling.

He’d like to talk with the pastor, but he hasn’t been there long.  Frank doesn’t know him very well, and he’s afraid he’ll blow his top and end up a sermon illustration someday.

He’d like to express his displeasure to the music director, but doesn’t think it would do any good.

He’d like to talk to his wife, but she’s struggling to remember anybody’s names right now.

So when Frank gets home from church, he calls his friends who just left the church.

His friends rattle off a list of complaints … mainly about the pastor … and then Frank shares his grievances with them.

And before anyone knows it, a campaign to force out the pastor has begun.

Because this is where division begins in a church: when people begin to pool their complaints with one another rather than speaking directly with the person they’re upset with.

I’ve never tried to get rid of a pastor before, and I wouldn’t want to be a part of any campaign that had that as its goal.  I’d leave the church before I tried to push anyone out.

Yes, like the woman in the bank parking lot, some professing Christians are bullies.  They want to run the church their way … or else … and they will use threats and demands (they work well in churches that pride themselves on how loving they are) to intimidate the pastor.

But many churchgoers who end up causing trouble aren’t bullies … or even immature believers … but are ordinary believers who have been undergoing extraordinary stress in their lives.

They bring that stress with them to church, and if something at church adds to their anxiety, they start complaining … usually the first indicator that conflict is about to erupt.

Rather than dealing directly with their behavior, the pastor and/or key leaders might ask such people about their personal, family, and work lives instead:

*How is your husband or wife doing right now?

*How are your children doing?

*How are things at work?  How does that affect your career?

*How are you doing spiritually right now?  Emotionally?  Financially?

*How can we pray for you specifically?

*How can our church family assist you right now?

Many believers who end up creating havoc come to church highly stressed … become even more anxious when church doesn’t alleviate their anxiety … and finally decide to eliminate the source of their “church anxiety” … their pastor.

I don’t excuse it.

I do understand it.

And maybe … just maybe … understanding such anxiety can help church leaders address the concerns of “the anxious among them” in a more caring and compassionate manner.

 

 

 

 

 

 

 

 

 

 

 

 

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In the fall of 2009, my wife and I went on a missions trip to Moldova with three other people.  After spending several days in London to recuperate and see some sights, Kim and I traveled north to Wales, Keswick, Edinburgh, and York before returning home.

trip-to-the-uk-1-oct-2009-061trip-to-the-uk-1-oct-2009-319  trip-to-the-uk-1-oct-2009-512 trip-to-the-uk-1-oct-2009-532

Whenever I look at photos from that trip, this little voice tells me, “The whole time you were away, the church board back home was plotting to end your ministry.”

As I’ve recounted in my book Church Coup, the official board met with me on October 24, 2009 and announced a decision designed to end my tenure at the church I had served effectively and faithfully for 10 1/2 years.

Talk about an “October surprise!”

Forty-three days later, I resigned, and preached my final sermon a week later.

I’ve been through many tough times in ministry, and managed to overcome each situation with God’s help.

But not this time … because the spirit in the church had changed.

When I refer to such a “spirit,” I’m talking about an atmosphere … a climate … a mood that I could feel … though others may not have sensed it.

In fact, one way of looking at that fifty-day conflict is to identify the spirits that drove some to push out their pastor.

As I’ve listened to the stories of many pastors and church leaders since my departure, I’ve learned that these spirits are usually present before a pastor is forced to resign … as well as during any extended conflict.

As I see it, there are at least seven spirits that drive a church coup:

First, there’s the spirit of resistance.

For years, we were the largest Protestant church in our city of 75,000 people … by far … excellent numbers in a city with only three decent Protestant churches at the time.

But an underground resistance movement… fueled by someone outside the church … slowly expanded and reached a crescendo by the fall of 2009.

Most of my time as pastor, both my leadership and preaching were well-received … but near the end of my tenure, things had changed.

Resistance is the feeling a pastor senses that certain leaders and members are no longer following his leadership.

I first started detecting resistance when we started a building program around 2002.  I let the congregation have input on both the architect’s drawings as well as our fundraising plan.

And every vote involving the building was unanimous.

We lost about eight percent of our people during that time, and two individuals in the inner circle tried to sabotage the project.

As a leader, I never forced my ideas on people.  I made proposals, stated my case, asked for input, addressed objections, called for an official decision, and then moved forward.

If various individuals didn’t like my proposals, they had many opportunities to voice their displeasure in public.

But they didn’t … they went underground instead.

By the time 2009 rolled around, I could feel the resistance, especially when I preached.  To quote Phil Collins, there was “something in the air.”

No matter what I did – perform a wedding, conduct a funeral, propose a change – there always seemed to be pushback.

Especially from the church board.

No matter how hard I tried, I could not please them.  They never told me I was doing a good job.  They never tried to encourage me.  I always felt like I was on trial.

And their resistance started wearing me down.

Second, there’s the spirit of bitterness.

Regardless of church size, it only takes seven to ten people to force a pastor out.  If that minority is determined to oust the pastor … and are willing to use the law of the jungle … they often succeed.

Some people were angry with me because I took positions contrary to theirs on matters like baptism … women in ministry … outreach events … worship style … you name it.

A handful shared their disagreements with me and we worked things out.  Most told everyone but me about their anger and pulled others into their web.

For example, as our new worship center neared completion, I created seven principles for the way we were going to run our worship services.  I went to the church board and gained unanimous approval for those principles.

But a woman on the worship team disagreed vehemently.  She began complaining about me to anyone who would listen, to the point that the board chairman had to intervene.

I invited her into my office, listened to her concerns, explained my position, thought we had an understanding, and assumed that was the end of it.

Until she started complaining again.

A few months later … having caused much division … she and her family left the church.  It hurt.  I thought we were friends.

I’m unsure if she ever forgave me.   And when people feel and express bitterness toward their pastor, that bitterness spreads, and eventually wears a pastor down … and can tear a church apart.

And all too often, the bitterness morphs into a vendetta.

Third, there’s the spirit of hypocrisy.

A hypocrite is a play-actor … someone who acts one way in public but another way in private.

While hypocrites act in a spiritual manner outwardly, they are completely different people inside.

Pastors can sense those individuals and families who aren’t behind them.  You try and move toward them, and love on them, but sometimes, it just doesn’t work.

There was a couple in that church who had been there since the church started.  No matter what, I just couldn’t seem to connect with them.

Let’s call them Bo and Jo.

I ministered to them when there were deaths in their family.  I intentionally sought them out for conversation after services.  They were cordial but rarely warm.

I knew they were good friends with my predecessor but tried to ignore that connection.  After all, what could I do about it?

Eight days after the conflict started, the entire church board resigned, and a week later, we held two already-scheduled congregational meetings designed to announce the board’s departure.

After 24 years of leading healthy congregational meetings, all hell broke loose that Sunday.  A few members became unglued and publicly sided with the board.

After the second meeting, Bo came up to me and said, “I’m praying for you, brother.”  I looked at him and said, “Are you, Bo?”  (I knew he stood against me.)

A friend later told me that Jo was crying in the ladies room because she was afraid that I wasn’t going to be kicked out as pastor.

Before I resigned, I was informed that Bo and Jo played a crucial role in forcing me out.

Jesus knew who the hypocrites around Him were and called them out.  I sensed who some were but never knew what to do except keep them out of leadership.

If you don’t want me as your pastor, there’s a simple solution: leave the church.

But people like Bo and Jo don’t want to leave.  They want their pastor to leave instead … even if he isn’t guilty of any major offense … because in their minds, it’s their church, not his church.

And, of course, they know best.

And because hypocrites are experts at playing a part, pastors may not know who they are, so they can’t proactively work things out with them.

Fourth, there’s the spirit of cowardice.

When it comes to interpersonal squabbles at church, most Christians are cowards.

If they’re personally offended by someone, they don’t approach the person who hurt them as Jesus instructed in Matthew 18:15 … they complain to their network instead.

This is especially true when it comes to pastors.

Whenever someone had the courage to tell me directly they were upset about something, I always thanked them for speaking with me personally … but it rarely happened … not because I’m scary, but because people find it uncomfortable to confront their pastor.

But sometimes, what people are thinking and feeling about their pastor is based on inaccurate information … and God’s people may not want to hear the truth.

Last year, I heard about a church where someone accused the pastor of stealing a small amount of money.  Instead of speaking with the pastor privately, this individual reported the pastor to the authorities, and then told many others in the church about his accusation.

As the charges bounced around the congregation, some felt emboldened, and added their own personal gripes about the pastor to the mix.

The pastor was driven from office even though the evidence clearly showed he had done nothing wrong.

His career was destroyed over a lie.

Christians become cowards when:

*board members are upset with the pastor but never tell him how they feel.

*members allow false accusations about their pastor to spread.

*everybody is afraid to confront the ringleaders who initially attacked the pastor.

*people who know the truth won’t share it for fear of being vilified.

If God’s people would just grant their pastors the protections Scripture offers them in Deuteronomy 19:15-21, Matthew 18:15-17, and 1 Timothy 5:19-21, we could put an end to the epidemic of pastoral terminations once and for all.

But that will require a spirit of courage that is sadly lacking in most congregations… and it requires working hard to disintegrate the groupthink that grips so many.

Fifth, there’s the spirit of gullibility.

Many years ago, I began an Easter service by announcing that the President of the United States had suddenly resigned.

After hearing gasps all over the room, I exclaimed, “April Fool!”

If I tried that today, someone would check out the news on their smart phone before I ever got to “April Fool.”

But churchgoers who often check out the facts regarding the news rarely check out negative information they hear about their pastor.

If I was a regular churchgoer and I heard a serious rumor about my pastor, I would want to know:

*the original source of the rumor.

*who is spreading the rumor.

*who they’ve been talking with.

*how solid their information is.

*the views of different staff and board members.

If I believe the first thing I hear, then I’m really gullible.  And if I pass on that information without verifying it, I could well be passing on a lie … and destroying both my pastor and my church.

But wise, mature, discerning Christians check out the veracity of what they hear before they do anything else.

Yet in all too many churches, people hear negative information about their pastor … instantly believe it … spread the story to others … and then can’t revise the narrative because it will make them look bad … so they continue to perpetuate half-truths and outright lies.

During our conflict, after board members resigned, they and their wives jumped on their phones and called as many people as possible.  (A friend from out-of-state told us who called her and what was said.  Why call her?)

When I was telling my story to my ministry mentor several years ago – a former pastor and denominational president – this is the point at which he said, “Jim, I am so sorry.”

It’s one thing for people who hate their pastor to spread vicious rumors about him.  It’s another thing for good Christian people to believe them … especially when the pastor has a decade-long track record of integrity.

What hurts more than anything is that most people never bothered to pick up the phone to hear my side of the story.

The week before I resigned, Satan attacked my family in a horrible way.  Few people know the story.  I’ll spare you the details.

During the attack, I received a phone call from a newly-elected board member who told me about the latest charge against me.  He told me the source of the rumor … where that person heard it from … and exactly what they were saying.

Because he called, I was able to snuff out the rumor with facts, which I’m sure he passed on to the other new members.

I could have snuffed out all the rumors if people had just contacted me … and I still can … but by this time, nobody cares.

Don’t the conquerors write the history?

Sixth, there’s the spirit of blindness.

By blindness, I mean that a pastor’s attackers believe they see his faults clearly.

They just can’t see their own.

Let’s modify Jesus’ words in Matthew 7:3-5 a bit:

“Why do you look at the speck of sawdust in your pastor’s eye and pay no attention to the plank in your own eye?  How can you say to your pastor, ‘Let me take the speck out of your eye,’ when all the time there is a plank in your own eye?  You hypocrite, first take the plank out of your own eye, and then you will see clearly to remove the speck from your pastor’s eye.”

Paul’s words in Galatians 6:1 (with one modification) are also appropriate here:

Brothers, if your pastor is caught in a sin, you who are spiritual should restore him gently.  But watch yourself, or you also may be tempted.

God’s Word does not say that you are to watch your pastor’s life and then tell others about every little thing he may have done or said wrong.

No, Scripture says that before you deal with those caught in sin, you should first “watch yourself” to make sure you have a humble, loving approach so you can restore the wayward person.

And if you don’t first “watch yourself,” you aren’t qualified to address anyone’s sin.

Whenever a pastor is pushed out of a church, there are usually a few narcissists and sociopaths involved.  People who have these personality disorders never admit they do anything wrong at home … at work … or on the road.

They bring that same mentality to church, and when they sense their pastor is vulnerable, they move in for the kill … and never feel badly about the part they play.

What’s amazing to me is that many churches allow such spiritually blind people to be their leaders.

Finally, there’s the spirit of destruction.

There is a spirit behind these seven spirits … and it’s not the Holy Spirit of God.

As Ephesians 2:2 specifies, it’s “the spirit who is now at work in those who are disobedient” … Satan.

As I say quite often, Satan has invaded a church when two factors are present: deception and destruction.

Or we might say … deception leading to destruction.

Jesus said in John 8:44 that Satan is “a liar and the father of lies” and “a murderer from the beginning” … and He was addressing His comments to spiritual leaders.

When a pastor has done something wrong, those in a church controlled by the Holy Spirit will gently and lovingly confront him with the goal of restoring him spiritually and even vocationally.

But under similar circumstances, those influenced by Satan will harshly and hatefully condemn him with the goal of destroying him both personally and professionally.

Instead of identifying Satan’s work in their own lives, such people gleefully detect satanic influence in their pastor.

As Neil Young sang, “I don’t feel like Satan, but I am to them.”

My wife and I could not only sense Satan’s influence during the conflict … we could taste and feel it.

It’s something you never forget.

After the church board resigned, I hired a church consultant … with the assistance of five well-respected congregational leaders.

After interviewing some leaders, and witnessing two horrendous congregational meetings, the consultant wrote a report where he exonerated my wife and me and faulted others.

Then a nine-person team from the church looked into the charges against us and publicly announced that we were not guilty of wrongdoing.

But one year later, the tables had turned, and friends sadly informed me that my reputation inside the church had been decimated.

The verdicts of the consultant and nine-person team no longer mattered.  My opponents had to win.  I had to be destroyed.

The hit job on me was so complete that after I left the church, not one person – including family, friends, or colleagues – felt that I should ever pastor again.

After 36 years, my church ministry career was over.

_______________

Several months after I resigned and moved to another state, I had a conversation with a church consultant from the Midwest.  I kept asking him, “Why did these people … who claimed to be Christians … act the way they did?”  Because I could never act that way toward anyone else, I couldn’t get my head around it.

The consultant told me, “Jim, the opposition to your ministry was probably there for years, but you didn’t see it because people covered it up well.  When you were attacked, their true feelings came spilling out.”

_______________

I’m going to end this article by quoting Galatians 5:19-23:

The acts of the sinful nature are obvious: sexual immorality, impurity and debauchery; idolatry and witchcraft; hated, discord, jealousy, fits of rage, selfish ambition, dissensions, factions and envy; drunkenness, orgies, and the like.  I warn you, as I did before, that those who live like this will not inherit the kingdom of God. 

But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control.

Which terms best represent those that try and force out their pastor?

Hint: it’s not the second group.

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While cleaning out some boxes kept in storage yesterday, I ran across a photo taken of me at an event from my last church … and I instantly felt a twinge of pain inside.

Then I started to feel sadness behind my eyes … like I wanted to cry but couldn’t.  That feeling lasted for about half an hour.

I’ve had these feelings for years now, and I don’t like them.  They come upon me at unexpected times, especially when I focus too much on the conflict that propelled me out of church ministry seven years ago.

Even though I’ve written extensively about pastoral termination and church conflict over the past six years – having written nearly 525 articles – I haven’t written much about the feelings that a pastor has after he’s been forced out of office.

While I can’t speak for every pastor who goes through this horrendous experience, maybe it would be helpful to describe what’s healthy … and unhealthy … after a pastor undergoes termination.

So offering up my own experiences as a model, let me share five emotions that I experienced in the aftermath of my departure from ministry in 2009:

First, I was shocked by the viciousness some people demonstrated to get rid of me. 

Some people I served as pastor did everything in their power to destroy my position as pastor as well as my reputation.

And I mean destroy.

There is no way to sugarcoat what they did or said.  These professing Christians intended harm toward me, their pastor.

It was revenge … and personal.

Only I didn’t know then … and don’t know today … what I did or didn’t do to illicit such hatred from them.

That shock lasts a long time.  In many ways, I’m still not over it.

I never preached with a hateful tone nor a hateful manner, so those feelings did not originate with me.  They either came from an internal or external source.  My guess is that they came from someone outside the church who fanned the flames of anger inside the church.

The attitude of these people was not, “We disagree with your views on several subjects,” nor, “We think you’ve lost effectiveness and should go.”

No, their attitude was, “We hate you, Jim, and we want you to leave and never come back.”

These were people who professed to love Jesus, His Word, and His people … so how could they demonstrate such rage against their pastor who had served them faithfully for 10 1/2 years?

I have no idea.

When I was nineteen years old, I became a youth pastor.  One night, after finding out that two of my former Sunday School teachers were involved in sexual immorality, my pastor told me, “Jim, don’t ever be shocked by what Christians do.”

Over the years, I’ve tried not to be.

But sometimes, I still am.  Sometimes, the whole conflict invades my soul without warning, and I shake my head and say to myself, “I could never, ever treat a pastor the way I was treated.”

If I’m shocked at anything today, it’s that not even one person responsible for pushing me out has ever apologized for their actions.

Second, I engaged in a lot of self-reproach.

I have this really unhealthy habit of believing bad things people say about me while ignoring the good things.

It’s not so much a self-esteem issue as it is blaming myself for not being perfect.

So when the church board attacked me privately … and their allies attacked me publicly … I figured that I must be who they said I am: a horrible person and pastor.

Nearly every charge made against me was a partial or complete falsehood, and I knew that at the time, but I still blamed myself for not being everything they wanted in a pastor.

Whenever someone severely criticized me, I used to tell myself, “How arrogant of me to think that I can please all 400 adults in this church.  I can’t, and nobody else can, either.”

That’s a healthy way to view criticism.  But when your critics all align together, and pool their complaints, and fire them off into the ether, it’s natural to think, “They must be right.  I must be a colossal bozo.”

That’s why going to counseling was so important for both me and my wife.  We needed an outside, objective, different perspective.

We saw two counselors: one who practiced a few miles from that church, and another who practiced in another state.

Both told me the same thing: the way you were treated was wrong, and your critics failed to demonstrate any love or redemption, the tip-off that your opponents were not very spiritual.

Let me quote from Dennis Murray in his book Healing For Pastors & People Following a Sheep Attack:

“The attack on you is not information about you.  It is information about the handful of ringleaders who organized the battle…. Healing begins by recognizing that you did the right thing.  You were blessed with an incredible ‘manure detector’ that allowed you to see exactly what was happening.  You have been blessed with a perceptive intelligence that allows you to distinguish truth from lies.  Your intuition is highly developed and you were able to separate fact from fiction.”

Although I still don’t know why my attackers hated me so much, I no longer blame myself for the conflict, and realize that while I made mistakes in ministry, nothing I did justified the way I was treated.

Third, I experienced a normal amount of depression.

Dr. Archibald Hart is the best teacher I’ve ever had.  He taught “The Pastor’s Personal Life” class in Fuller Seminary’s Doctor of Ministry program.  (And he told me that he would put my book Church Coup on his reading list.)

Dr. Hart believes that whenever you’re depressed, you need to find the core loss, and only then will you start to recover.

My wife and I lost so much after my resignation: my position, my income, my reputation, our house (it was underwater and was sold in a short sale), our church family, our credit rating, and worst of all, most of our friends.

That’s a formula for depression.

When my wife and I attended a Wellness Retreat sponsored by The Ministering to Minister’s Foundation the month after our departure, Dr. Charles Chandler and his colleagues stressed the importance of both going to counseling and taking antidepressants to aid in recovery.

Fortunately, my wife and I were both already doing those things.

After we left our last ministry, we moved to another state 750 miles away.  For months, I could either explode in anger or break into tears at the drop of a hat.  I spent weeks just walking around the neighborhood where we lived, wondering how I could ever pastor a church again.

My core loss?  In my view, I had lost my identity as a person … and in a very real sense, was lost both vocationally and personally.

Which means that to go forward, I would have to reinvent myself vocationally.

Here’s what I’ve learned about depression after a forced departure:

*Whenever I returned to the community where my previous church was located, I would become increasingly anxious and afraid.  I can no longer get anywhere near it.  It’s poison to my soul.

*Whenever I took a trip out-of-state, my depression lifted, probably because I felt safe.

*Whenever I’ve talked about my situation in public – like in a workshop for Christian leaders – I feel fine.

*Whenever I write a blog, I rarely feel sad because I’m trying to help others by engaging in something redemptive.

*When I wrote my book Church Coup, and had to look at documents that were created during the conflict, I could feel my intestines tie into knots.  If it’s a difficult book to read, imagine how painful it was to write.  (This is probably why there are very few books written by pastors about their own forced terminations.)

*When I became an interim pastor three years after leaving my last ministry, I felt great most of the time … except when I was drawn into several conflicts.

I’ve been asked if I’m willing to do any more interim work, but right now, the answer is “no.”  Whenever I even imagine myself serving at a church, the pressure behind my eyes builds again, and I start feeling a large degree of anxiety.

For me, healing involves working, and being involved in ministry … just not church ministry.

Fourth, I am completely open about every aspect of the conflict.

Years ago, I determined that I would be a pastor who would express his humanity and describe his feelings if it would be redemptive.  I grew up with pastors who never let us know who they were or what they felt strongly about, and I didn’t want to be like them.

So when the Lord allowed me to go through a 50-day conflict of which I was the focus, I resolved that I was going to make things redemptive by sharing what happened to me so that I could help others.

Many pastors have who been pushed out of their churches don’t want to talk about what happened to them with anyone.  They keep it all inside … for whatever reason.

Maybe they don’t want to relive it.  Maybe they don’t want to dwell on the past.  Maybe they figure they can’t change what happened.

Or maybe it’s all just too painful.

My ministry mentors are leaders like Archibald Hart, Bill Hybels, and Stephen Brown … men who are authentic and transparent about their feelings and failures.

So if someone wants to talk about our conflict, I’m glad to engage.  If someone wants to steer away from the topic, I’ll follow their lead.

Several months ago, I learned that someone who had supported my ministry during the entire time I was at my last church turned against me after I left … and she surely wasn’t the only one.

It hurt me for a moment, but then I figured, “Why should this bother me?  I can’t straighten out everybody.  Besides, the next time we’ll see each other is in heaven, so she can only hurt me if I let her.”

But I felt that sadness behind the eyes again, and had to wait for it to subside.

To write my book, I had to engage in hours of personal ruminating as well as many interpersonal conversations.  My hope was that by writing a complete account of what happened … with commentary from conflict experts … I could put the entire situation behind me.

Writing the book did help a great deal.  I don’t have to revisit any major events mentally because I’ve already recorded them.

I would say this: being open about what happened to me probably wrecked any chance I have of returning to church ministry someday, but it’s made me much more empathetic and effective in helping pastors who have undergone this horrendous experience.

And I think that’s a great trade-off.

Finally, I have felt a strong sense of isolation.

I love Sherlock Holmes, whether it’s Doyle’s original stories, the episodes filmed for Masterpiece Theatre in the 1980s, or Benedict Cumberbatch’s current take on Holmes.

Holmes was a consulting detective which means that people who wanted help with a problem had to seek Holmes out directly.  They came to him … he didn’t go to them.

When I was a pastor, people emailed and called me for help during the week. They made appointments for my counsel.  They sought me before and after services.  As an introvert, I loved it when people came to me for help.

I was a somebody at church.

But when you’re no longer a pastor, you suddenly feel like a nobody at every church you visit.  And God help you if you tell the pastor that you’re an ex-pastor who would like to use his spiritual gifts to make a difference.  Most of the time, you will be perceived as a threat and shunned just for saying that much.

The Christian community simply does not know what to do with its former pastors.

My wife and I live in a desert community.  We have many business clients but no real friends in the area.  We are not only each other’s best friends … we are each other’s only friends.

We do have some family around: 60 miles away … 75 miles away … 330 miles away … and 490 miles away.

And we do have some good friends we see several times a year.

But it’s not the same as when you have church friends that you see several times a week because they live in your community.  We’ve tried going that route, but so far, it hasn’t worked.

In case you’re wondering, I love my life right now.  The Lord retired me early, and I enjoy working with my wife, seeing our grandsons, watching sports, and going to concerts and ballgames.

It hasn’t been an easy road, but I wouldn’t trade it for anything.

This Monday marks seven years since the beginning of the conflict that pushed me out of church ministry.  As I do every year, I’ll be writing a special blog about that experience and including some things I’ve never shared before.

If I can help you or a loved one who has undergone a church attack, please let me know.  Either leave a comment on this blog or write me at jim@restoringkingdombuilders.org

Sometimes reaching out to someone who understands is the best way to start your recovery.

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This past weekend, while doing some work around the house, I was plagued by some ministry memories I thought I had long forgotten.

But the more I tried to push them down, the more they flooded my soul, and the only way I know to be rid of them is to write them down and share them.

So here goes …

Nearly 30 years ago, I pastored a church in Santa Clara, California … the heart of Silicon Valley, south of the San Francisco Bay.

Early in 1988, my all-time worst antagonist … a man I’ll call Bob … had returned to the church after a year’s absence.  He ended up leading a rebellion against me for two primary reasons: he and his wife didn’t like our change in worship music (which the board unanimously supported) and some of the seniors griped to Bob that I didn’t care about them (if you knew them, you’d understand).

About twenty percent of the congregation ended up following Bob out of our church.

Rather than attend existing churches in the area, those refugees formed their own congregation in a school about a mile from our property … and used our church as their sole mission field.

A pastor who had left his church due to moral failure ended up doing a lot of guest speaking at that new church.

Even though their attendance was meager, Bob contacted the district minister with the stated goal of having his new church admitted both into the district and the denomination.

When I found out about Bob’s intent, I told the district minister, “If you recognize that renegade church, we will pull our church out of the district.”

And I meant it.

It just so happened that the denomination’s annual meetings were being held at the new Santa Clara Convention Center that June … just a few miles from our church … and my wife Kim had volunteered to lead the early childhood program.

I chose to serve with my wife and to help with her program for the upcoming annual meetings.

The festivities opened on a Wednesday night, and the facilities were spectacular.  The early childhood program was located on the second floor, and that’s where I stayed that first night.

But someone quickly brought me some bad news.

Bob was in the lobby of the convention center handing out literature to pastors and delegates inviting them to his new church!

This was a complete breach of protocol.  It just wasn’t done.  The meetings were all about churches as a whole, not any one church in particular.  Nobody went to the annual meetings and publicized their church at the expense of others.

Those who brought me this news also told me that Bob was not only publicizing his church, but taking verbal shots at me … the pastor of the only denominational church in Santa Clara … while I was serving God in a room upstairs.

Later that day, I found our district minister and asked him what he was going to do about Bob’s breach of protocol.

His reply?

“What can I do?  I don’t have the authority to do anything.”

As far as I was concerned, that was the wrong answer.

I spoke with several of my pastoral colleagues, and they were appalled that Bob was passing out literature about his church … and that the district leadership was allowing it to happen.

Finally, a long-time pastor scooped up all of Bob’s literature (he wasn’t in the lobby at the time) … threw it out … came to me … and slapped his hands together as if to say, “That will take care of that.”

I don’t know how Bob reacted when he discovered that his literature had disappeared.  Maybe he blamed me … maybe not.

But that incident is a microcosm of how denominations treat pastors when they’re assaulted by conflict:

First, many denominational leaders secretly hope that certain pastors and churches fail.

Bob was a formidable opponent.  He wanted to turn our church back to the 1940s and 1950s.

I couldn’t reason with him, and neither could anyone on our board.  He was a bully, and he was going to attack me until I resigned.

Several months before, my district minister had even recommended that I quit because of Bob’s attacks.

But I didn’t leave.  I stayed … forcing Bob and his minions to depart instead.

I couldn’t figure out why my district minister wasn’t more supportive … until a pastoral colleague clued me into what was really happening.

My friend told me that district leaders wanted both me and our church to fail so they could take over the property … sell it … and use much of the proceeds to plant new churches.

Most denominational churches insert a clause into their governing documents that states that if the church dissolves, the property reverts to the denomination.

Although our church property sat on less than two acres, land in Silicon Valley at that time sold for one million dollars per acre.

What better way to secure a windfall than to force me out and take over the church?

If you’re skeptical that denominational officials do things like this, let me assure you … they do.

And in my case, I’m positive that’s what was happening.

Second, many denominational leaders claim they lack the ecclesiastical authority to resolve conflicts involving pastors.

This is precisely what my district minister told me: “I don’t have the authority to take any action toward Bob.”

Fine … maybe the DM didn’t have any official authority to deal with him.

Many denominational executives claim that they can’t interfere in the life of a congregation because churches are autonomous … that is, they govern themselves without any outside interference.

But let me tell you … when a district minister wants to interfere in a church situation and get rid of a pastor … he will.

My district minister at that time went back to his previous church, advised the board on how to get rid of their current pastor, and was present when the board demanded the pastor’s resignation.

Not only was it a total breach of ethics, he was also violating that church’s autonomy by interfering … and his influence led to a lawsuit.

In my case, I wanted someone to exercise moral and spiritual authority.

After all, what good is ecclesiastical authority if it doesn’t translate into moral and spiritual decisions?

Thank God, several of my fellow pastors did take action against Bob’s sabotage efforts … and I was grateful for their courage.

But if you’re looking for principled action, look away from the district office … because denominations are far more political than they are spiritual.

Finally, many denominational leaders are more interested in building their denomination than advancing Christ’s kingdom. 

This was certainly true in our district.

I went to Talbot Seminary (now School of Theology), a non-denominational school.  While there, I gravitated toward books written by British scholars like John Stott, J. I. Packer, Michael Green, F. F. Bruce, and D. Martyn Lloyd-Jones.

Those guys were my heroes.

I tried to think broadly, read widely, and view Christ’s kingdom internationally.

But when I started becoming involved with my church’s denomination, I was appalled at how narrow their thinking was.

For example, I served for several years on the district’s education committee.  One day, I asked the chairman if I could invite Pastor Chuck Smith from Calvary Chapel Costa Mesa to speak to the pastors in our district.  (I knew a pastor on that committee who was saved at one of Calvary’s concerts.)

At the time, Calvary Chapel may have been the largest church in the United States, and certainly was among the most influential churches anywhere in the world.

One of my best friends worked at Calvary with Pastor Chuck and I thought it would be great to have someone from outside the denomination talk about leadership.

My friend asked Chuck if he would speak for us, and Chuck said yes, so I went back to the chairman of the committee to deliver the news.

The chairman asked a district official if Chuck could come and speak.  The official said that Chuck couldn’t come because there were plenty of denominational personnel who could speak to the leaders without going outside our own group.

Pretty lame excuse, if you ask me.

That same district official later criticized me for going to Talbot even though choosing a denomination wasn’t even on my radar when I selected a seminary to attend.

A lot of pastors at this point might say, “Okay, this group may identify its denomination with the kingdom of God, and they’re obviously mistaken, but I’ll suck it up, play the game, schmooze the right people, and maybe move up the ladder someday.”

But I can’t do that.

My wife and I have been watching the TV show Blue Bloods on Netflix.  If you haven’t seen it, Tom Selleck plays Frank Reagan, the police commissioner of New York City.  (And if you aren’t aware of this, Reagan’s family openly talks about their Catholic faith and often says grace before eating … a rarity on television.)

When faced with a dilemma, Reagan always wants to do the right thing.  He always chooses principles over politics.  He hates phoniness … meaningless social events… and speaks his mind at all times.

That’s me … and that’s why I resonate with Frank Reagan so well.

But I was never comfortable in my denomination.  I was the wrong ethnicity … went to the wrong seminary … thought outside the box … and could not turn a blind ear to wrongdoing.

Many years ago, that district was holding a meeting one Saturday at my best friend’s church.  I dutifully put on my suit (this was the early 1990s), got in my car, and drove down the expressway toward the church.

About a mile down the road, I thought to myself, “I hate these meetings.  I don’t want to go … so why am I going?”

I turned around … went home … and never went to another one again.

My wife applauded me.  She said, “You always come back from those meetings depressed.”

She was right … and I hate being depressed.

Fast forward 15 years.

In our last church, out of 400 adults, only seven people cared about our church’s affiliation with that denomination.  Only seven.

One night, at a board meeting, a board member asked me what it would take to leave the denomination.

I told him that I didn’t want that to happen on my watch.

My wife later told me, “You made a mistake.  You should have taken the church out.”

She repeated that same sentiment to me this past weekend.

But I didn’t want to do it.  I thought I could just ignore them indefinitely.

When major conflict surfaced in my church in 2009, I discovered that my former district minister – who never once contacted me personally over a five-year period – was integrally involved in getting rid of me … even though he liked to claim, “I can’t interfere in local church conflicts.”

My wife was right … I should have led the church out of the denomination years before.

If I had, maybe I’d still be a pastor today.

 

 

 

 

 

 

 

 

 

 

 

 

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How much do you like to play chess?

One summer, between eighth and ninth grades, I played 97 games of chess with an older friend.  As I recall, I won 49, he won 45, and there were three stalemates.

Since he was in the high school chess club and knew all my tricks, I had to prepare myself for long games, which meant that I had to learn how to set up a defense to protect my key pieces, especially the King and Queen.

In the same way, a church needs to learn how to protect their pastor(s) from attack, and to prepare a long-term defense plan.

In my last article, I mentioned five ways that church leaders can protect their church from the inevitability of internal conflicts.  (You can access that article by clicking on the green link above and to the left of the title.)

Let me share the last five ways with you:

HOW CAN YOU STRENGTHEN THE IMMUNE SYSTEM OF YOUR CHURCH?

Sixth, create a special document that specifies how to handle conflicts with the pastor (Matt. 18:15-17; 1 Tim. 5:19-21).

Most churches lack this document.  If your church decides to create a Conflict Resolution Group, this could be among their first assignments.

It should be biblically-based, conform to labor law, be consistent with the church’s governing documents, and aim to treat the pastor fairly and justly.

If an individual, a leader, or a group in the church makes accusations against a pastor, the governing board should determine the severity of the charges:

*Forgive citations: these are petty, personal issues people have with the pastor (Prov. 19:11; Matt. 23:23-24).  The board should say, “This is such a silly charge that you either need to forgive the pastor, pray for him, or let this go.  We won’t pursue this any more.”  The great majority of accusations against a pastor fall into this “citation” category.

*Confront misdemeanors: this is where the pastor hurt or offended someone personally or where he committed a minor offense while carrying out his ministry (Luke 17:3-4).  The proper way to deal with a minor offense is to speak with the pastor directly about it.

*Investigate felonies: this involves serious charges against the pastor, especially involving heresy, sexual immorality, or criminal behavior (Deut. 19:15-21).

If the pastor is accused of a felony, the board should do an investigation and (a) gather evidence; (b) meet with witnesses; and (c) decide if the charges are legitimate or illegitimate.

If they are illegitimate, the accusers should ask the pastor for forgiveness or leave the church, and the board should insist on this.  If the pastor’s accusers don’t admit they’re wrong, they’ll just create more charges down the road.

If they appear to be legitimate, the board should set up a meeting between the accusers and the pastor.  The pastor must be allowed to face his accusers.

Once this meeting is held, the board must decide the future of the pastor and his accusers in the congregation. Aim for restoration first (Gal. 6:1), removal last.

Seventh, remind leaders that conflict is likely to break out at certain predictable times:

Much of the time in church life, the pastor and staff know that conflict will surface at specific times.  For example:

*When the pastor/leaders are initiating change.  This is because church leaders have taken a long time to study the changes but they haven’t allowed enough time for people to share feedback and adjust to the changes themselves.

*Easter/Christmas seasons.  This is primarily because everyone wants their church to look good on the major Christian holidays and this causes people to become highly anxious.  It’s also because people bring their own personal stress over the holiday to church.

*Budget time.  This is because the annual church budget determines a church’s values and priorities (“Oh no, the youth ministry budget got slashed while the pastor’s slush fund was doubled”) and because people become anxious about the church’s ability to reach their targeted income.

*When changing the worship service.  Despite the fact that the New Testament never mentions even one Sunday morning worship service … and therefore, churches are free in the Lord to plan their own … some people will react negatively and emotionally to any change that they and their friends do not like.

*The addition of a new generation.  How many churches have made specific plans to reach Millennials?  What is your church doing to reach them?  Just think about the changes you’d have to make … and envision the conflict those changes would provoke.

*The addition or removal of staff.  “Why did we hire him?  I don’t like the guy.”  “Why did they let Pastor Brian go?  He was always very nice to me.”  Those statements alone speak volumes as to how churchgoers view staff members.  While I loved adding new staff, I hated letting anybody go because most of the fallout would be directed at me as pastor.

*When the church is shrinking.  This is because people don’t want to invest their time, energy, and money in a sinking ship … and because some will pin the blame for decline on one person: the lead pastor.

*When the church is growing.  This may sound surprising, but many pastors are ousted because they were too successful.  Many churchgoers … especially long-time leaders … would rather be large fish in a small pond than smaller fish in a larger pond.  And when they discover that some of their power is to be shared or taken away by new people, they often rebel.

Eight, practice openness about official church matters while maintaining confidentiality concerning the issues in people’s lives (1 Cor. 1:10-17; 3:1-9; 6:12-19).

During a major conflict, church leaders usually stay tight-lipped and say little or nothing to churchgoers about what’s happening.

But I believe that leaders should share as much as they can, not as little as possible, because as the saying goes, you are as sick as your secrets.

*Your church should have at least one congregational/business meeting annually.  The purpose of this meeting is for the church to vote on new board members and next year’s budget.

*Your congregation should also schedule periodic informational meetings (like a town hall meeting) where the pastor and church leaders can provide updates and receive feedback without the pressure of any voting.  Two meetings a year sounds reasonable.

*The pastor, staff, and board should be transparent with church members about everything that involves the church as an institution: attendance, weekly giving, the budget, and policies. Membership has its privileges.

*Everyone in the church should know how to contact the key leaders.  Their pictures should be on a wall someplace, and their email addresses should be published.

*The church board should report to the congregation in some fashion as often as the lead pastor has to report to the board.  You can’t have an accountable pastor and an unaccountable board.  It’s a scenario for disaster.

I learned this adage for church leaders from Dr. Archibald Hart: “We don’t have secrets, we do keep confidences.”

Ninth, practice periodic “conflict drills.”

My wife and I run a preschool in our home, and once a month, we have to do a fire drill.  (In fact, we just did one within the past hour!)  When the alarm sounds, the children must exit through the front door … even if they have one shoe on and one shoe off … and walk to the fire hydrant along the rim of our cul-de-sac as a meeting place.

In the same way, a pastor and a governing board should run one or two “conflict drills” every year … unannounced … so both parties can evaluate how they handle conflict.

Here’s an example:

*A board member hears that several church leaders are openly complaining about the pastor.

*The board member contacts the complainer and says: “If you are upset about policy matters, please speak with anyone who made the policy (usually board members). If you are upset with the pastor personally, please speak with him directly, pray for him, or let it go.  Otherwise, we’re not going to entertain your complaints.”

*The board determines the severity of the complaint (citation, misdemeanor, felony) and acts accordingly.

*Consult with the Conflict Resolution Group and make sure that the ten principles and the governing documents are followed.

*The pastor must be allowed to face his accusers.

*The pastor/board contacts (a) a church consultant; (b) a conflict manager; (c) a Christian mediator; (d) a denominational executive for counsel.

*The board makes a decision and announces it to the appropriate parties.

Create your own steps if you’d prefer, but I believe that periodic conflict drills can be a lifesaver for a congregation.

Tenth, implement these five biblical principles for preventing church conflict:

*Talk directly to those you’re upset with rather than telling others about them (Prov. 11:13; 16:28; 18:8; 20:19; 1 Tim. 3:11; 5:13; James 4:11-12; 3 John 9-10).

*Share your frustrations with the appropriate spiritual leader rather than complaining indiscriminately (Num. 14:1-4; Luke 15:1-2; Phil. 2:14; Jude 16).

*Refuse to allow people to drag you into a dispute between two parties (called “triangulation”) (Luke12:13-14; 22:1-6).

*Deal with offenses as they arise rather than collecting them and dumping them on someone (called “gunnysacking”) all at once (Matt. 18:15; 1 Cor. 13:5; Eph. 4:26-27).

*Report those who attack and conspire against church leaders (Rom. 16:17; Titus 3:10-11).

Since implementing any or all of these ten immune system strengtheners is a lot of work, a pastor would be well-served to implement one or two of them every year.

If the pastor doesn’t initiate ideas like these, when a major conflict surfaces – especially if the pastor is attacked – the law of the jungle is likely to take effect.

Depending upon the level of emotion involved, people may choose sides … define enemies … ignore Scripture … and do anything and everything to remove their pastor from office.

In the process, the church will be destroyed for the foreseeable future, and can only survive intact if there’s a resurrection years later.  Not pretty.

Which of my suggestions resonate with you?

 

 

 

 

 

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