My professors never said anything about this issue when I was in seminary. Over the years, I only recall reading one article on the topic. And yet it’s one of the biggest sources of conflict in any church – especially for pastors.
What should a pastor do when a church leader is highly dysfunctional?
We all have our dysfunctions, don’t we? There are areas in our lives that just don’t work. It could be that we experienced trauma in our childhood or pain in our recent past, and we’re just not very good at handling certain issues.
Many years ago, a church I led hired a contractor to do some remodeling for us. The contractor turned out to be a crook. The board had to hire a lawyer. It got nasty.
For months after that experience, if I sensed that anyone was even remotely cheating me out of money, I became very upset – even if it was just a store clerk handing me the wrong amount of change. It took a while for me to heal, but I eventually did. During that time period, I was dysfunctional in that one area of my life, but that didn’t mean I was unhealthy overall.
However, some people never heal from their hurts, and they in turn have a habit of hurting others.
So granted that “we all have our issues,” how should a pastor handle a dysfunctional leader? Notice that I didn’t say anything about a dysfunctional attendee (because everyone needs to feel safe in a church).
Instead, I’m talking about people who cannot communicate properly, have consistent problems with authority, engage in highly inappropriate behavior, and seem blind to the way others respond to them. In a word, dysfunctional people are unpredictable.
And many of them are experts at maneuvering their way into leadership positions.
Dysfunctional people have a way of making their entire ministry dysfunctional. Rather than advancing the cause of Christ, they cause such consternation that their overall impact damages others.
Let me give you an example. I once supervised a staff member who could not write a coherent sentence. This person would submit a newsletter article to me but it was such a mess I couldn’t publish it. Someone had to rewrite it for publication, and since I served as editor, the responsibility fell to me.
For a while, I asked the staff member to do the rewriting, but his second attempts were usually no better than his first ones. So I rewrote his article, gave it to him, asked if he wanted to change anything, and then submitted it for publication. While this system tied me in knots, it was the best we could do at the time.
But after a while, he started to become upset with me. Since he didn’t see anything wrong with his articles, he thought I was being way too critical – but we could not publish something that made him, his ministry, and the church look bad.
While I really liked this person, he carried that same attitude over into his ministry. He was going to do what he desired and no one – not even his supervisor, the pastor – had the right to dictate otherwise. Yet what was normal for him was abnormal to others.
Should I have let him remain in leadership? While I wanted to think about his well-being, I also needed to think about all those people that he was adversely affecting.
Since I have always tended to give staff members more chances than they deserve, I let him stay until he resigned.
In another situation, I served with a woman who had a bleeding heart. She was very intelligent but always gravitated toward wounded people. If I yelled out to our leaders, “Let’s take the next hill for Jesus!” I’d focus on making the hill while she would stop and help the first casualty. It’s safe to say she had the gift of mercy.
Remember when the OJ verdict came down? It happened on a Wednesday morning. That night, at our midweek Bible study, I made a passing comment about the verdict. Most people were tracking with me, but this woman said, “But why did you think he was guilty when his own mother believed in him?”
After the service, this woman trapped me in the church kitchen and ranted at me for at least ten minutes. Whatever hostility she had bottled up inside of her came pouring out. I thought pots and pans were next.
Here’s where this gets tricky. What was the real reason that she came unglued?
It may have been that she saw her husband or her father or her boss in me, and because she couldn’t tell them how she really felt, she unloaded on me. Pastors are usually perceived to be safe people who won’t hurt back.
But she led an important ministry in the church. A lot of people looked up to her. Should I have let her stay in leadership?
She later apologized. I forgave her. We both moved on. And she stayed at the church and continued in leadership. But it wasn’t an easy call. It never is.
Let me share a few thoughts about pastors and dysfunctional leaders:
First, sometimes a pastor inherits dysfunctional leaders from his predecessor. Whether it’s a staff member, a board member, or a ministry team leader, a new pastor usually comes to a church with many leadership positions already filled. Since the previous pastor chose them, these leaders sometimes feel entitled. As time goes by, the pastor tries to determine which leaders are healthy (and effective) and which are not. The healthy ones get to stay. The unhealthy ones either need to be marginalized or removed – or else that entire area of ministry could go up in smoke.
Second, the pastor needs wisdom to do this well. For example, he can wait for the ministry to go into decline and then die. He can then bury it, wait a while, and restart it with a new leader. Or he can offer the leader another position in the church (usually one where they can’t cause much damage). Or he can call the leader into his office (possibly with a witness) and gently but firmly remove the person from office. But if he does this:
Third, the pastor may face a backlash. The dysfunctional leader probably won’t understand what the pastor is saying. He or she may interpret the pastor’s words as personal rejection. Then they’ll contact their friends and begin to lambast the pastor (proving his judgement right). While every pastor wants peace in the church, allowing dysfunctional individuals to remain in leadership can ultimately lead to church wars.
I’ve had this happen so many times. After you make your decision, you know what’s coming. The former leader and their friends may form an unofficial coalition and mount a counterattack against the pastor, or withhold their giving, or leave the church altogether, encouraging others to join them.
If the pastor can just wait it out, the whole situation usually blows over in a couple of months. But as these scenarios become more difficult over time, a pastor may stop making the hard calls and allow unhealthy leaders to remain – but he’ll have more problems down the road if he does.
Fourth, some people will applaud the pastor for his courage. Many years ago, I needed to remove someone from leadership who had only been there a few months. By doing this, I was admitting that I had made a mistake in choosing this person in the first place, but it was evident they just weren’t working out. After I made the decision, a top leader came and asked, “What took you so long?” It quickly dawned on me that other leaders were seeing what I was seeing and were just waiting for me to eliminate the dysfunction – and when I did, they gained new respect for my leadership.
Finally, it’s better to have no one than the wrong leader. For the church’s first 18 years, Don Cousins served as Bill Hybels’ right-hand man at Willow Creek Church. As the church grew into the thousands, the leadership team could not find the right person to lead their Jr. High ministry. While they searched, many families left the church and went elsewhere, but this did not sway the leaders. They were determined to wait until they found the right person for the job. They believed that if they acted out of anxiety and placed the wrong person in that position, then (a) kids and families would leave anyway, (b) it would take up to a year to remove the person, (c) then they’d lose people who liked the Jr. High leader, (d) it would cost them a severance package, and (e) they’d have to engage in the whole search process over again.
In the end, they waited two years to find the right person, but it was worth it.
After a whole night in prayer, even Jesus chose a leader who didn’t work out: Judas. If our infallible Savior selected a leader who was unhealthy, we can expect it will happen to pastors as well from time-to-time.
What are your thoughts on this issue? I’d love to hear them!
What’s Great About Church
Posted in Current Church Issues, Personal Stories, Please Comment! on May 27, 2011| Leave a Comment »
Most of the writing I do on this blog concerns pastor-church conflict issues, although I try and write more for lay people than anyone else. By necessity, this means that I’m focused more on the dark side of the church, and it’s hard to think about that all the time.
So today, I want to shine the light on what’s great about attending a local Christian church.
While I might have missed a few, I believe that I’ve attended at least 14 different churches in my lifetime: 8 before I became a pastor and 6 afterwards. Since I grew up in a pastor’s home – and I was in church every Sunday – a safe estimate is that I’ve attended at least 2,500 Sunday morning services, not counting Sunday evening or Wednesday night extravaganzas.
So here’s what I like about church:
First, there is a minimum of one solid hour to focus on God. The closer we get to God, the more life comes together. The further we get from God, the more life starts unraveling. We all know we need to interact with our Creator more often, but the routine intrusions of life can make this challenging.
But when we attend a church service, outside intrusions are largely eliminated. The phone doesn’t ring (okay, there are exceptions), we aren’t watching TV (although many churches now have monitors), we’ve left our favorite books at home (unless they’re on our Smart Phone), and household chores cannot be transferred to a worship center (thank God!). While we can sleep, it’s generally discouraged, and while we can read, the Bible remains the preferred literature.
The praise and worship time, the testimonies, any video elements, the various prayers, communion, and the pastor’s message all point us in a heavenward direction. Even for the best Christians, it’s possible to go 167 hours without looking up too often. A worship service specializes in a vertical relationship with God – and that’s a very good thing indeed!
Second, you’re hanging around others who also love Jesus. When I worked for McDonald’s, I was assigned primarily to the grill area. Although I knew how to cook meat and dress the buns, my primary role was toasting the buns. One night, while doing just that, I decided to share Christ with Matt, my co-worker who was cooking meat. I asked him, “Hey, Matt, who is Jesus Christ to you?” He replied, “One in a cast of thousands.”
I never followed up with him. I didn’t know what to say after that.
There may have been Christians working at McDonald’s, but I don’t recall meeting any (except the boss’ mother Myrtle, but she wasn’t a co-worker). So, like most of you, I was surrounded by unbelievers at work.
But when I went to church, there were believers everywhere! In fact, we assumed you were a believer unless we heard otherwise. While I was only at church for a few hours each week, it was relaxing and fulfilling to hang around people who believed as I did – and many of those people helped me grow in my faith. There is nothing in the world like a concentration of Christians in one place.
Third, you make lifelong friends at church. My first friends lived in my neighborhood. I met the next wave at school. And I made a host of friends through playing sports. But I always enjoyed a deeper friendship with my church friends than any others.
When I was in ninth grade, my three best friends and I were all officers in the Honor Society. I signed a few hundred yearbooks on the last day of school.
Three years later, on the last day of high school, I signed three yearbooks. (And I didn’t buy my own, either.) Why? Because nearly all my friends were at church.
My good friend Ken invited me to his church and I stayed. Then I eventually invited our mutual friend Steve. I met and married Kim, and Steve met and married Janie. While I haven’t retained all the friendships I made at that church, I have retained many of them, and they continue to enrich my life to this day.
Sixteen years ago, the church held its 40th anniversary reunion. That night felt like a taste of heaven. I saw friends I hadn’t seen in more than twenty years, and nobody seemed to remember the bad stuff anyone had done – we only remembered the good. I’ll never forget one young man who was in my youth group. He told me that I was the first man he had ever met who was both an athlete and a Christian, and that my example is what kept him following Christ. (He was married with four kids, as I recall.) The whole night was like that. Where else can you find that kind of friendship?
Fourth, church is where we discover and develop our gifts. As a kid, I read to my class at times, and had a few things I’d written read for me, but I hardly did any public speaking. In fact, I rarely spoke up in class at all, even when I knew the answer. But I learned to speak in church.
My first message was on the friendship between David and Jonathan. It was on a Sunday night in July (when experimentation was permissible). I did not study adequately for it and really didn’t know what I was doing, but one has to start somewhere, and my church provided a safe place for me to test my gift. Fifty or so messages later, a church called me to be their pastor. That only happened because I was allowed to practice preaching on three church families.
The same is true for so many of us who know Jesus. We first learned to teach kids and run events and sing songs and lead groups and pray with people not at home or at school, but at church. In the warm, safe environment of God’s people, we tried and failed and tried and failed until we found an area where we had success. Since it’s hard to experiment in a megachurch that expects perfection, experimenting is best done in the myriad of small and medium-sized churches that dot our land.
Fifth, we are exposed to Scripture and all its wonders. With its various complexities and ambiguities, many of us still love the Bible. No book contains more wisdom, or power, or grace. No book has better stories. No book possesses such powerful lessons. From Abraham and Esther through Peter and Paul, where can anyone find such characters in literature?
I thank God for every person who taught me the Bible. With a few exceptions, I remember them all. They influenced my life in countless ways. If you want to attend seminary, you have to have one near you and pay out the nose. But there are thousands of mini-seminaries all over the world found in local churches.
And while I appreciate every pastor who preached God’s Word, the most influential teachers are the ones who teach the toddlers and the fifth grade boys and the high school group. They keep the kids inside the church so that the preacher can later reach them as adults.
Finally, church is the source of the greatest music in the world. I had breakfast yesterday with a dear friend, and he mentioned that George Beverly Shea, the soloist for Billy Graham’s Crusades for so many years, just turned 102! When he mentioned Shea’s name, I instantly started singing the song he co-wrote with Rhea Miller:
I’d rather have Jesus, than silver or gold,
I’d rather be His than have riches untold
I’d rather have Jesus than houses or lands
I’d rather be led by His nail pierced hand
Than to be a king of a vast domain
Or be held in sin’s dread sway
I’d rather have Jesus than anything
This world affords today
Where did George Beverly Shea first sing that song? In church. Where did many of us first hear it? In church.
It’s the same place we heard “A Mighty Fortress” and “Great is Thy Faithfulness” and “How Great Thou Art” and “Lord I Lift Your Name on High” and “Shout to the Lord” and “My Glorious” and hundreds of other great songs. Unlike Mozart, Bach wrote his masterpieces first for church use. And so many entertainers got their start by singing in church. (It would be great if they would go back to church, but that’s another story.)
Those are just a few of the reasons that the local church is so great, but I’ve barely scratched the surface.
What is great about church to you?
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