I once sat in the office of a Christian leader who viewed himself as being extremely important and powerful. Arrogance oozed from every pore.
During our conversation, he took a stack of letters and began to sign them. I felt worthless in his eyes … and tried to leave as soon as possible.
For some reason, I wasn’t surprised when I later heard that his wife divorced him.
Another time, my wife and I were invited to the home of some casual friends so we could spend an evening with their new minister.
The night with the pastor was a disaster.
All he did was talk about himself. He showed zero interest in me or my wife. He was on stage, delivering a soliloquy, and we were expected to listen and applaud.
Many, if not most, Christian leaders know how to treat people well. It’s a crucial part of their calling and position.
But, sad to say, this isn’t true of every Christian leader.
Let me share five ways that Christian leaders treat people well:
First, Christian leaders show a genuine interest in others.
When leaders are talking to others, they look at them … listen carefully to them … and seek to understand where they’re coming from.
I recently met a pastor right after a church service. I told him that I knew a friend of his, and he immediately took out his business card, wrote his phone number on it, asked me to call him, and engaged in several minutes of conversation.
He made me feel important.
His church is healthy and growing, even though it’s in a city corner.
When a Christian leader shows an interest in others, they tend to reciprocate.
Second, Christian leaders demonstrate concern for everybody.
I once knew a Christian leader who prided himself on ministering to wealthy people. He surrounded himself with people with money … but had little time for people who were poor.
His bias toward the wealthy was noticed and commented upon by others. If you had money, the pastor would try and befriend you. If you didn’t … forget it.
But Jesus noticed everybody and anybody around him. While he paid attention to wealthy people like Nicodemus and Zacchaeus, he also had time for lepers, the blind, and the lame.
A loving leader shows Jesus’ concern for widows … those without jobs … kids in the youth group … those who are “odd” … and those who feel lonely.
I’m not saying that a leader has to spend an equal amount of time with everyone, but that it’s important to treat everybody well.
Third, Christian leaders learn as many names as they can.
During my teens, I attended a medium-sized church. I listened to my pastor preach twice every Sunday and became a member.
My senior year in high school, I became president of the youth group, and then went to a Christian college.
And every Sunday as I shook the pastor’s hand at the door, he would say the same thing to me:
“Hi, guy.”
It bothered me that my pastor didn’t know my name. Maybe he did, and forgot it after every sermon … but I’m not so sure.
It’s not easy to do – and a pictorial directory helps – but Christian leaders need to learn people’s names
I once heard Rick Warren say that he knew the names of the first 3,000 people who attended Saddleback Church … and that included children and youth.
Dr. Charles Feinberg, who taught at my seminary for many years, had an incredible ability to remember names. The last time I saw him, he asked about my wife by name, even though he had never met her personally. I understand that Jerry Falwell acted the same way.
You have to be relaxed to remember names. Leaders who are experiencing stress can’t remember their own names, much less anyone else’s!
Fourth, Christian leaders should always correct people in person.
Several months ago, I met a pastor who told me he was fired … via email. The church board that fired him were obviously COWARDS.
Leaders who treat people well don’t document dissatisfaction with those they are trying to correct via email or letters. (The revelation of emails from current SONY executives should make this obvious.)
When leaders need to have a tough conversation, they make the time to speak face-to-face with the person whose performance they’re unhappy with.
When I was a pastor, and I was unhappy with something a staff member or volunteer did, I did my best to speak with them with dignity and respect … which meant loving them enough to speak with them directly and personally.
And if a leader can’t or won’t do that, in my view, then they shouldn’t be a leader at all.
Case in point: one could argue that Mars Hill Church in Seattle … which hosted 14,000 people per weekend last January … is dissolving by January 1, 2015 because Pastor Mark did not treat the people around him well.
When a leader who claims to be serving Christ treats people like dirt, that leader is not only sowing the seeds of his own demise, but may very well be sowing the seeds of his church’s destruction as well.
Finally, Christian leaders take their promises seriously.
When they say they’ll return a phone call, they call you.
When they say they’ll meet you for lunch, they meet you.
When they say they’ll pray for you, they pray for you.
When they say they’ll send you a book, they send it.
I understand emergencies. I understand forgetfulness. I understand pressure, and exhaustion, and a full schedule.
But Christian leaders need to be people of their word.
Those whose word is good often lead thriving congregations.
Those whose word doesn’t count don’t tend to have much impact.
Tonight I’m going to play Santa Claus for some preschoolers. (They all know me, so I hope nobody figures out who Santa is.)
With each child, I’m going to ask them their name … ask them what they want for Christmas … try and understand their desires … and not overpromise anything.
I’ve seen a lot of Santas in my time, and I haven’t seen a “bad Santa” yet.
Let’s pray that Jesus’ leaders take a cue from Santa and treat people well.
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Pastors in Jeopardy
Posted in Conflict with Church Antagonists, Conflict with Church Board, Conflict with the Pastor, Pastoral Termination, Please Comment!, tagged church board and pastoral termination, pastors and criticism, pastors and termination, pastors under attack on December 17, 2014| 2 Comments »
Alex Trebek was not happy.
The thirty-year host of the TV game show Jeopardy was hosting Kids Week on the program during the first week in December.
One of the contestants ended up $1400 in the red, and according to show rules, she couldn’t compete in Final Jeopardy.
Trebek said to the girl: “We have bad news for you, because you’re in a negative situation, it means you won’t be around for Final Jeopardy, but you’ll automatically pick up $1000 for a third place finish.”
The girl was visibly upset and ran backstage.
The girl’s mother later wrote a letter to Sony, the show’s producers: “If he had taken the time, he would have known, like you do, that my daughter is not a sore loser, and does not become emotional solely over losing a game,” she wrote. “She was upset about not being able to completely play the game to the end… I don’t think I’ll ever forgive him for that.”
Trebek was accused of not making a credible effort to make the girl feel better and was asked to re-tape the moment right before the girl became upset and ran backstage.
Pastors go through this stuff all the time.
During my first pastorate, I was reading William Manchester’s biography of General Douglas MacArthur called American Caesar. I discovered that I knew next to nothing about MacArthur or his accomplishments … like writing Japan’s constitution after World War 2 ended.
During one sermon, I selected an illustration from the book, a story where the Americans won and the Japanese lost.
A young couple attended our church. The wife was Caucasian … and her husband looked Caucasian.
His wife later told me that he was part Japanese, part Caucasian … and that because of my story, he probably wouldn’t be coming back to the church.
How could I know that he was part Japanese … and how could I know that my story might offend him?
From the beginning of my pastoral ministry, I wrote out my sermons word for word, and then discarded my manuscript as much as I could.
I realize this style isn’t in fashion nowadays because congregations expect their pastors to speak without notes.
But one reason I chose to write out my messages was because I had time to think through how to say what I wanted to say so I would offend the fewest possible people.
But just like Alex Trebek, a pastor never knows when he’s going to say something offensive … or who is going to be offended.
My wife runs a preschool in our home with about 25 kids attending at various times. She can say the exact same thing in the same way to 24 kids and they’ll comply, but the 25th child will burst into tears.
Should she then aim her directives toward the 24 kids or the one kid who is overly sensitive?
And should a pastor speak to the congregation as a whole or change his language so some people won’t be offended?
I once heard Bill Hybels from Willow Creek Church say that about 15% of his congregation might be classified as dysfunctional, while the other 85% were pretty healthy people. (This was at least twenty years ago, so the percentage of dysfunctional people might be higher now.) Hybels believed that a pastor should direct his message toward the 85% and direct the 15% toward counseling.
How does that sound to you?
Pastors have two choices when it comes to preaching: they can speak in a politically and emotionally correct way … in which case they won’t say much at all … or they can be themselves before God and just let it fly.
But it’s not just up to the pastor, but up to the church board as well.
If the church board backs the pastor’s right to say whatever he wants before God … even if some don’t always agree with him … that pastor’s ministry can flourish.
But if the board demands that the pastor speak in such a way that he doesn’t offend the wrong people … that pastor’s ministry may not succeed because he’ll always wonder if he’s offending somebody by what he says.
During my last ministry, I said something in a message that really upset one couple. They complained to the church board and wanted my head.
The board chairman listened to a recording of my message, felt I didn’t say anything wrong, and told the couple just that.
They didn’t stop their crusade against me until they left the church … livid … but I felt supported, and free to continue to say whatever God wanted me to say.
In the end, Alex Trebek wrote the following words to the show’s producers: “If you all think I should retape the opening, I will. But I want to say that for 30 years I’ve defended our show against attacks inside and out. But it doesn’t seem to operate both ways. When I’m vilified, corporate (and certainly legal) always seems to say ‘don’t say anything and it’ll blow over,’ and I’m not feeling support from the producers, and that disappoints the _______ out of me.”
As a former pastor for 36 years, I understand where the Jeopardy host is coming from.
When you’re attacked, if you sense support from those you account to, you’ll forge ahead with greater confidence and boldness.
But if those you account to collapse on you when you’re attacked, your morale will plunge, and you’ll start looking for a way out … which is why Alex Trebek ended his statement by saying, “Maybe it’s time for me to move on.”
My favorite verse on preaching is John 1:17: “For the law was given through Moses; grace and truth came through Jesus Christ.”
Fundamentalists focus on speaking the truth … but often without grace.
Liberals focus on speaking with grace … but usually have little to say.
But biblical pastors prioritize truth in content … and grace in presentation.
And those are the ministries that make it to Final Jeopardy.
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