In my mind, the biggest question facing every pastor and church leader is this one:
Who are we trying to reach?
As soon as a pastor answers that question, nearly everything else falls into place – but his problems are only beginning.
For example, if a pastor believes his church should reach men, that will impact his message themes, the kind of music the church offers, the way people dress, and a host of other decisions.
The church my wife and I have attended for the past year targets men. They believe that if they reach a man, his wife and their children will also come to church.
So the parking lot attendants are all men. The initial wave of greeters are men. (The second wave includes women.)
At yesterday’s service, the pastor talked about what happens to partners after they divorce. The video testimony during his message was given by a man.
The music style at services is primarily rock with a little pop thrown in. The worship leaders and band members are always men. There are always two backup vocalists – one on either side of the stage – and they are usually women. Performance songs are sung equally by both women and men.
The pastor announced that softball leagues are beginning for the summer, and you can either play on a coed team or a men’s team.
The dress at the church is Phoenix-casual. Many people – including men – wear shorts, some year-round. In other words, men don’t need to get dressed up to come to church. (That appeals to a lot of guys who never get dressed up for anything.)
When new men visit the church, they relax when they see other men everywhere. They start thinking, “Maybe the Christian faith isn’t just for women and children after all.”
However, a lot of pastors are afraid to decide on a target group because they know such a decision is inherent with conflict. And yet if a church tries to reach everybody, it will eventually reach nobody. No person – or church – can be all things to all people.
Once a pastor decides on a group to target, should he announce that decision to the congregation? It might seem like the church is excluding entire groups, especially in this politically-correct world.
So if a pastor announces the church is targeting men, some might say, “Then you obviously aren’t interested in women or children!” And if a pastor says, “We’re trying to reach young families,” some of the seniors might complain, “Then it’s obvious you don’t care about us.”
It’s a dilemma for pastors: if you do target a particular group, then your ministry has more focus and you enhance your ability to grow – but some people also might feel excluded, which can affect their attendance, giving, and morale.
If a pastor can’t make a decision about this dilemma, then his church won’t grow until he does.
But if the pastor doesn’t handle the target thing just right, it can result in a mass exodus – or his head on a platter.
In my second pastorate, there was a couple in the church who came from the Midwest. They had Swedish roots, and they attended that church partly because it had a Swedish background.
One Sunday morning, the couple sang an old hymn in Swedish – and they did not sing it well. Who was their target? People who knew Swedish. How many people in our church knew Swedish? Probably a handful.
I thought to myself, “These Swedish songs have to go.” I’m not sure I ever told anybody that, but I set up a policy that insured that all song selections had to go through me before they were done in a service.
That went for any songs in French, Japanese, and Navajo, too.
But that didn’t make me popular. In fact, the couple that sang that hymn became the worst church antagonists I had for years. (However, they have since been surpassed.)
Then I had to discern who we were going to reach. I settled on young families. Why? Because younger people are more receptive to the gospel than older people. The older a person gets, the more resistant they become to the gospel. God’s grace can reach down and touch anyone’s heart, but if a church truly wants to make an impact in their community, they usually target younger families.
Once a pastor and his key leaders make that decision, they need to view the entire ministry through the lens of that group.
And they need to make sure that the music style fits their target audience.
The leaders need to ask themselves, “What kind of music do young families listen to these days?” While most younger people are pretty eclectic musically, most churches can’t produce a variety of genres at a weekend service. So the leaders also need to ask, “What kind of music can we offer that will attract those families?”
Once that decision is reached, it may exclude the choir, the organ, and the musical saw.
The “worship wars” were fought in the 1980s as baby boomers gradually began to assume the leadership of Christian churches. Choirs and pipe organs started to disappear. They were replaced by guitars and keyboards. While this trend delighted younger people, it upset many seniors.
And this once again created a real dilemma for pastors. While seniors are often more generous and consistent in their giving, younger people tend to be more stingy and sporadic. So if a church changes their musical presentations from a choir to a rock band overnight, that move might offend older people without necessarily attracting younger people – and the seniors might withhold their giving or take it to another church.
This is why a pastor needs to bring all the leaders along together in determining which group a church is going to reach. Because when the outcry comes – and it will – the pastor will need all the support he can get.
Some of you might remember the musical changes that happened in the ’80s and ’90s:
*The songleader (who waved his arms to the time of the music) was replaced by a worship leader (who played guitar or keyboard).
*The organ and piano (sometimes) were replaced by several guitars, bass, and drums.
*The volume was cranked up a lot (to give the service an event feel).
*The words to the songs were transferred from the hymnbook (which caused everyone to look down when they sang) to a video screen (where everyone had to look up to see the words).
*The worship leader often introduced new songs into a service, which meant fewer hymns were sung.
*While the congregation used to sit while singing some songs, now everyone stood for every song.
*The churches whose music hit the target group grew, sometimes rapidly. The churches that canonized their musical presentations usually remained stagnant, sometimes going into a death spiral.
(Incidentally, I love many of the old hymns. I have a “Christian Hymns” Playlist on my iPod that includes 175 songs by artists as diverse as Amy Grant, Johnny Cash, and Michael W. Smith. If we have a hard day, sometimes we play those songs all night. Hymns are great as long as they aren’t done in a dirge-like style.)
Once a target group is chosen, the following questions become easier to answer:
*What time will our services start?
*How long will our services go?
*How will we structure our services?
*What kind of events will we offer our church and/or community?
*How will we follow up guests?
*What kind of lighting will we have?
*How will we invite people to receive Jesus?
Choosing a target group simplifies scores of decisions just like these for a pastor. But the alternative is for a pastor to impose his own personal tastes onto a congregation, which some pastors do.
I love the band U2. For years, I looked for opportunities to sing a U2 song like “40” or “Yahweh” in a service, but it never happened. (We did manage to play “Magnificent” between services, however.) And yet if the worship leaders didn’t like the songs, or the target group didn’t like U2, then we shouldn’t have done their songs just because I liked them.
While it might not have worked in that venue, many worship leaders where we attend now love U2, and their songs are played all the time. (When I heard “In God’s Country,” I knew I was home.) Playing U2 songs works at this church – but it doesn’t work everywhere.
Someday, people from every race and tribe and culture will surround Jesus’ throne, singing songs of praise directly to Him. What a great day that will be!
While every kind of person will enter Christ’s kingdom, no church can reach everyone. A pastor needs to prayerfully consider the group a church is best positioned to reach and then pursue them vigorously.
I’d love to hear from you. Who is your church trying to reach?
Dealing with Dysfunctional Church Leaders
Posted in Church Conflict, Conflict with Church Antagonists, Please Comment! on May 25, 2011| Leave a Comment »
My professors never said anything about this issue when I was in seminary. Over the years, I only recall reading one article on the topic. And yet it’s one of the biggest sources of conflict in any church – especially for pastors.
What should a pastor do when a church leader is highly dysfunctional?
We all have our dysfunctions, don’t we? There are areas in our lives that just don’t work. It could be that we experienced trauma in our childhood or pain in our recent past, and we’re just not very good at handling certain issues.
Many years ago, a church I led hired a contractor to do some remodeling for us. The contractor turned out to be a crook. The board had to hire a lawyer. It got nasty.
For months after that experience, if I sensed that anyone was even remotely cheating me out of money, I became very upset – even if it was just a store clerk handing me the wrong amount of change. It took a while for me to heal, but I eventually did. During that time period, I was dysfunctional in that one area of my life, but that didn’t mean I was unhealthy overall.
However, some people never heal from their hurts, and they in turn have a habit of hurting others.
So granted that “we all have our issues,” how should a pastor handle a dysfunctional leader? Notice that I didn’t say anything about a dysfunctional attendee (because everyone needs to feel safe in a church).
Instead, I’m talking about people who cannot communicate properly, have consistent problems with authority, engage in highly inappropriate behavior, and seem blind to the way others respond to them. In a word, dysfunctional people are unpredictable.
And many of them are experts at maneuvering their way into leadership positions.
Dysfunctional people have a way of making their entire ministry dysfunctional. Rather than advancing the cause of Christ, they cause such consternation that their overall impact damages others.
Let me give you an example. I once supervised a staff member who could not write a coherent sentence. This person would submit a newsletter article to me but it was such a mess I couldn’t publish it. Someone had to rewrite it for publication, and since I served as editor, the responsibility fell to me.
For a while, I asked the staff member to do the rewriting, but his second attempts were usually no better than his first ones. So I rewrote his article, gave it to him, asked if he wanted to change anything, and then submitted it for publication. While this system tied me in knots, it was the best we could do at the time.
But after a while, he started to become upset with me. Since he didn’t see anything wrong with his articles, he thought I was being way too critical – but we could not publish something that made him, his ministry, and the church look bad.
While I really liked this person, he carried that same attitude over into his ministry. He was going to do what he desired and no one – not even his supervisor, the pastor – had the right to dictate otherwise. Yet what was normal for him was abnormal to others.
Should I have let him remain in leadership? While I wanted to think about his well-being, I also needed to think about all those people that he was adversely affecting.
Since I have always tended to give staff members more chances than they deserve, I let him stay until he resigned.
In another situation, I served with a woman who had a bleeding heart. She was very intelligent but always gravitated toward wounded people. If I yelled out to our leaders, “Let’s take the next hill for Jesus!” I’d focus on making the hill while she would stop and help the first casualty. It’s safe to say she had the gift of mercy.
Remember when the OJ verdict came down? It happened on a Wednesday morning. That night, at our midweek Bible study, I made a passing comment about the verdict. Most people were tracking with me, but this woman said, “But why did you think he was guilty when his own mother believed in him?”
After the service, this woman trapped me in the church kitchen and ranted at me for at least ten minutes. Whatever hostility she had bottled up inside of her came pouring out. I thought pots and pans were next.
Here’s where this gets tricky. What was the real reason that she came unglued?
It may have been that she saw her husband or her father or her boss in me, and because she couldn’t tell them how she really felt, she unloaded on me. Pastors are usually perceived to be safe people who won’t hurt back.
But she led an important ministry in the church. A lot of people looked up to her. Should I have let her stay in leadership?
She later apologized. I forgave her. We both moved on. And she stayed at the church and continued in leadership. But it wasn’t an easy call. It never is.
Let me share a few thoughts about pastors and dysfunctional leaders:
First, sometimes a pastor inherits dysfunctional leaders from his predecessor. Whether it’s a staff member, a board member, or a ministry team leader, a new pastor usually comes to a church with many leadership positions already filled. Since the previous pastor chose them, these leaders sometimes feel entitled. As time goes by, the pastor tries to determine which leaders are healthy (and effective) and which are not. The healthy ones get to stay. The unhealthy ones either need to be marginalized or removed – or else that entire area of ministry could go up in smoke.
Second, the pastor needs wisdom to do this well. For example, he can wait for the ministry to go into decline and then die. He can then bury it, wait a while, and restart it with a new leader. Or he can offer the leader another position in the church (usually one where they can’t cause much damage). Or he can call the leader into his office (possibly with a witness) and gently but firmly remove the person from office. But if he does this:
Third, the pastor may face a backlash. The dysfunctional leader probably won’t understand what the pastor is saying. He or she may interpret the pastor’s words as personal rejection. Then they’ll contact their friends and begin to lambast the pastor (proving his judgement right). While every pastor wants peace in the church, allowing dysfunctional individuals to remain in leadership can ultimately lead to church wars.
I’ve had this happen so many times. After you make your decision, you know what’s coming. The former leader and their friends may form an unofficial coalition and mount a counterattack against the pastor, or withhold their giving, or leave the church altogether, encouraging others to join them.
If the pastor can just wait it out, the whole situation usually blows over in a couple of months. But as these scenarios become more difficult over time, a pastor may stop making the hard calls and allow unhealthy leaders to remain – but he’ll have more problems down the road if he does.
Fourth, some people will applaud the pastor for his courage. Many years ago, I needed to remove someone from leadership who had only been there a few months. By doing this, I was admitting that I had made a mistake in choosing this person in the first place, but it was evident they just weren’t working out. After I made the decision, a top leader came and asked, “What took you so long?” It quickly dawned on me that other leaders were seeing what I was seeing and were just waiting for me to eliminate the dysfunction – and when I did, they gained new respect for my leadership.
Finally, it’s better to have no one than the wrong leader. For the church’s first 18 years, Don Cousins served as Bill Hybels’ right-hand man at Willow Creek Church. As the church grew into the thousands, the leadership team could not find the right person to lead their Jr. High ministry. While they searched, many families left the church and went elsewhere, but this did not sway the leaders. They were determined to wait until they found the right person for the job. They believed that if they acted out of anxiety and placed the wrong person in that position, then (a) kids and families would leave anyway, (b) it would take up to a year to remove the person, (c) then they’d lose people who liked the Jr. High leader, (d) it would cost them a severance package, and (e) they’d have to engage in the whole search process over again.
In the end, they waited two years to find the right person, but it was worth it.
After a whole night in prayer, even Jesus chose a leader who didn’t work out: Judas. If our infallible Savior selected a leader who was unhealthy, we can expect it will happen to pastors as well from time-to-time.
What are your thoughts on this issue? I’d love to hear them!
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