One of the greatest injustices in Christian churches today is that when a pastor is accused of wrongdoing, he usually lacks any kind of meaningful forum for responding to the charges.
And when he doesn’t respond adequately or immediately, any accusations are assumed by the pastor’s detractors to be true.
But it’s likely that pastors don’t answer charges well because they don’t know how to go about it.
The following story is a composite of situations I’ve heard about or experienced.
Pastor Bill attended a worship planning meeting one Monday night on his church’s campus, and after the meeting concluded, Jill, a team member, wanted to speak with him.
Jill was very emotional, and Bill did his best to listen, but ten minutes later, they were the only people in the building.
As soon as Bill realized they were alone, he began walking the distressed Jill toward the exit while trying his best to listen to her sorrow.
They spoke for a few minutes more outside the worship center, and as Bill turned to leave, Jill gave him a big “thank you” hug … which was witnessed by Cindy, a team member who had returned to retrieve her phone in the worship planning room.
The next day, the news was circulating around the church that Pastor Bill and Jill were involved.
The board chairman found out about it on Wednesday.
The entire board heard the news by Friday … as did most of their wives.
Bill didn’t hear anything until Sunday morning … in an email sent by a friend at 1:45 am, which he didn’t read until right before he left for church the next morning.
Most of the staff knew by Sunday morning … as did Jill’s husband and Bill’s wife.
Bill didn’t have a “thing” for Jill. She was a ministry team member and a longtime friend. He was just trying to be a good pastor by lending Jill an ear for a few minutes.
But when Cindy reported the incident to a few of her friends, they read their own experiences into what they heard and blew matters out of proportion, and suddenly Bill was on the hot seat.
Once Bill knew that the “incident” had traveled throughout the church, how should he handle matters?
Here are seven steps toward resolution:
First, the pastor can’t act like nothing happened.
He can remain silent publicly. He can preach his sermon … greet his people … and go home. Refuse to feed the fire. Hope it will all blow over soon.
That approach might work with many such incidents, but the church grapevine comes alive whenever the pastor and another woman might be involved.
While the pastor might choose not to say anything … at least initially … he has to stay calm … and that’s not easy.
But he has to take action and get out ahead of this one.
Second, the pastor must tell his wife, board chairman, and associate pastor his version of events … separately and quickly.
The pastor can’t overreact.
He must patiently tell his story to those closest to him. He needs to be as open and honest as possible.
He must ask them if they believe him. If they do, they will defend him. If even one isn’t sure, however, it could cause trouble down the road.
The sooner the pastor gets the board on his side, the better, so the chairman should inform the rest of the board immediately.
The associate should handle the rest of the staff.
But most of all, the pastor’s wife needs to stand by him … strongly.
It would be advisable for the board chairman to contact Jill and receive her version of events as well.
The quicker the board acts, the sooner matters will be resolved.
This might seem like overkill, but let me assure you … the alternative is far worse.
Third, the pastor should ask the board to have a plan for response ready.
If the pastor’s marriage is loving and healthy … and everyone knows it … then this crisis will probably pass pretty quickly.
And if the pastor has a reputation for integrity, most people will give him the benefit of the doubt.
However … if there are churchgoers who don’t like the pastor, and want to see him leave … they might very well add their own charges to this “mini-scandal.”
For some reason, when a single accusation against a pastor makes its way around a congregation, there are usually those who seize the opportunity to make their own accusations against him.
One charge becomes two … becomes four .. becomes seven … becomes ten.
And then someone will call for the pastor’s resignation.
The board cannot assume that because Bill and Jill say that “nothing happened” that everyone else will believe them.
The truth is that a distinct minority may not want to believe them.
So the board needs to meet with Pastor Bill quickly … either on Sunday or Monday evening.
They need to hear his story from his own lips, and if they stand behind him, they need to put a plan in place for addressing any further accusations.
Fourth, the pastor needs to be an active participant in this process.
A mistake that many pastors make at this juncture is to relinquish everything into the hands of the board.
Why?
Because without guidance, some boards will make things even worse.
On the one hand, it’s understandable why the pastor would want to leave matters in the board’s hands.
When a pastor is under attack, it’s difficult for him to defend himself sufficiently.
The attacks hurt him and wound his spirit. Since most pastors are pretty sensitive, they would prefer to assume a fetal position and lock themselves in a closet until matters are resolved.
But on the other hand, unless board members have had a lot of experience and have been well-trained in conflict management, their default position may be to put the incident behind them as quickly as possible.
And in the process, they may sell out their pastor.
I don’t like to say this, but when it comes to church matters, the pastor is likely a professional, and the board members are likely amateurs.
So the professional needs to provide guidance and expertise for the amateurs.
True, the pastor cannot exonerate himself. He needs the board to do that for him.
But he needs to steer the process so the board can make their best possible decisions.
Fifth, the pastor must challenge the board to identify and confront those who have been spreading charges against him.
This is where most church boards blow it.
Stand behind our pastor? Sure.
That’s playing defense.
Confront those spreading rumors? Pass.
That’s playing offense.
I don’t know why this is so hard.
When Paul dealt with troublemakers, he named names: Hymenaeus and Alexander (1 Timothy 1:19); Hymenaeus and Philetus (2 Timothy 2:17); Demas (2 Timothy 4:10); Alexander the metalworker (2 Timothy 4:14).
And John did the same thing when he singled out Diotrephes by name in 3 John 9-10.
These verses aren’t just taking up space in our Bibles:
I urge you, brothers, to watch out for those who cause divisions and put obstacles in your way that are contrary to the teaching you have learned. Keep away from them. For such people are not serving our Lord Christ, but their own appetites. By smooth talk and flattery they deceive the minds of naive people. Romans 16:17-18
Warn a divisive person once, and then warn him a second time. After that, have nothing do with him. You may be sure that such a man is warped and sinful; he is self-condemned. Titus 3:10-11
A pastor once told me that he was under attack at his church. He brought in a consultant who asked the board members, “Who is attacking your pastor?”
They knew who the individuals were.
The consultant then told them, “Go meet with them and tell them to stop what they’re doing.”
The board members replied, “But we can’t go. Those people are our friends!”
The consultant responded, “Go … now!”
They got in their cars and went … around 9 pm, as I recall.
But most boards think that it’s somehow offensive to go on offense at this point … but it’s the best thing they can do.
The board is showing churchgoers that they take the Bible … church unity … truth … and their pastor seriously.
And believe me, word will get around the church … and people will think twice the next time they’re tempted to spread gossip about their pastor.
But if the board wilts at this point, they’re not only throwing their pastor to the wolves … they’re establishing a culture that says the board won’t stand behind their pastor.
I have known several good pastors who quit at this point … not because they did anything wrong, but because their boards actively or passively caved on supporting their shepherd.
Sixth, the pastor must wait patiently for the board to finish their work.
This is so difficult.
Many years ago, a church leader vocalized an accusation against me. It was a spur-of-the-moment thing … and I didn’t react calmly.
I immediately contacted the board chairman and an attorney in the church. The board launched an investigation.
The next day, they met with my accuser and with me separately.
Then they asked me to apologize to my accuser. Although I didn’t think I had done anything wrong, I did apologize … the next morning.
Then the board asked my accuser how many people had been told about the incident. After gathering their names, board members contacted each person and told them not to spread things any further.
I not only had to wait for the board to finish their work … I had to wait to see if there would be any fallout down the road.
Tom Petty is right … the waiting is the hardest part.
Several individuals eventually left the church over it, but what could have been a tragedy was averted because the board handled things patiently and quietly.
And I had to let them do it.
I had input on the process because I had written a policy handbook months before that addressed how to handle such incidents … and thankfully, the board not only approved it, they followed it.
Finally, the pastor needs to teach his church how to handle both interpersonal and institutional conflict.
Once board members confronted those who spread rumors about Pastor Bill, the rumors died a quick death.
But had the board members failed to confront the gossips, matters could have gotten worse … much worse.
In many ways, the board had a choice: either confront the talebearers privately in their homes or eventually address the issues publicly in a congregational meeting.
And if you’ve ever seen a pastor on trial in a public meeting, you’ll never forget it … and won’t ever want to see it again.
In a few months … after the church is at peace … Pastor Bill needs to do some teaching on how believers should address conflict with each other and how believers should address grievances with church leaders … including their pastor.
Whenever I spoke on conflict, I automatically ruled out relating any incidents from my current church … only churches from my past or those I heard about from others.
So the pastor should not connect his sermon to the incident several months before.
Instead of trying to rectify the past, the pastor should try and prevent such incidents in the future.
In fact, I believe a pastor should discuss “how we handle conflict around here” at least once or twice every year.
Because when people become emotional, they become irrational, and such people can cause a lot of damage in a church.
Biblical safeguards are the church’s … and the pastor’s … ultimate protection.
_______________
Today marks the 550th blog article that I have written and published.
As of today, I’ve had more than 202,000 views on the blog over the past six-and-a-half years.
Sometimes I’ll write an article … it will do well initially … and few people will ever view it again.
Other times, I’ll write an article … it seems to go nowhere … and yet several years later, it will receive a healthy viewership.
With today’s article, I started in one direction, and as I wrote, I sensed I needed to go another direction. I trust this article will be just what someone needs.
Whether you’re a longtime reader, or have stumbled onto this blog, thanks for checking in.
If I can help you with a conflict situation, please write me at jim@restoringkingdombuilders.org and we’ll make plans to talk.
If it is possible, as far as it depends on you, live at peace with everyone. Romans 12:18
How Narrow Thinking Creates Church Conflict
Posted in Conflict with Church Board, Conflict with the Pastor, Pastoral Termination, Please Comment!, tagged church board decisions, church leadership decisions, narrow and expanded thinking in church leadership, pastoral termination, stress and decisionmaking in churches on August 4, 2017| 1 Comment »
One of the primary factors in causing – and perpetuating – conflicts in churches is narrow thinking.
When people feel highly anxious … and under stress … their thinking ability shrinks.
Here are several examples taken from my own ministries over the years:
*When I was a teenager, our youth group used to meet before the Sunday evening service on the church campus, but the trend was toward meeting after the service in a home. When the issue came before the congregation (which it never should have done), a furious discussion ensued. The church secretary was so against the youth meeting in homes that she stormed out of the meeting, entered the church office (the door was at the back of the auditorium), and slammed the door behind her.
When she slammed the door, she in essence quit her job and left the church.
That’s narrow thinking.
*In my second pastorate, our youth pastor took the youth group to a Christian rock concert, which was fine with me. The deacon chairman’s two children seemed to enjoy the concert, but not their father, who gave me a 15-page summary of a silly book slamming Christian rock music. I wrote comments in the margins and asked to meet with him to discuss his viewpoint.
He asked me, “Are you going to let the kids go to any more rock concerts?” I replied, “Yes.” He responded, “Then we’re leaving the church.”
That’s narrow thinking.
*In one church, a woman on the worship team convinced herself that the congregation was going to start singing for half an hour every Sunday even though I had different plans for our worship time. Because she was causing dissension, I invited her to my office, listened to her concerns, asked her if she understood my reasoning, and asked her to bring any additional complaints to me personally.
A few weeks later, she was basically telling people, “Either Jim goes or I go.”
That’s narrow thinking.
When we’re anxious and under stress, we often see only one or two ways to resolve a situation.
One common reaction to stress is the classic fight or flight syndrome. In churches, this is usually directed against the pastor when someone says, “Either he goes or I go.”
On the old 24 TV series, Jack Bauer would often do something rash … like kill someone … and when he was confronted, he’d say, “I didn’t have a choice.”
That’s narrow thinking.
In his excellent book Congregational Leadership in Anxious Times, church conflict consultant Peter Steinke writes:
“When we are flooded with anxiety, we can neither hear what is said without distortion nor respond with clarity. Bruce McEwen, a neuroendocrinologist, comments that stress limits our repertoire of responses. Fixated on what is endangering us, we forfeit our imaginative capacities. We act with a small and sometimes unproductive repertoire of behaviors. With fewer alternatives, we act foolishly.”
When a church leader … like a pastor, staff member, or board member … is under great stress, they are tempted to make decisions that will end their temporary stress.
But the problem, of course, is that they may alleviate their own stress but create much greater stresses for others down the road.
Here are some thoughts as to how church leaders can better handle stressful decisions:
First, the bigger the decision, the more time the leaders should take.
I once spoke with the chairman of a church board that had fired their pastor. Based on what the chairman told me, the pastor deserved to be removed from office.
The pastor did something in a board meeting that was not only wrong, but dangerous. His actions created enormous trauma for everyone involved. After the pastor left the meeting, the board chose to let him go and voted to give him a token severance.
I told the chairman that it was fine to decide to fire him that night but that the board should have waited several days before deciding on his exit package. They were so stressed that, in my mind, they would have made a better decision had they waited.
Most of the time, I believe church boards should give a departing pastor a generous severance package because it provides the pastor with more options for his future. The fewer the options, the greater the stress … and the greater the chance the pastor will start a church in his former church’s backyard.
Second, the bigger the decision, the more experts should be consulted.
In the first chapter of my book Church Coup, entitled “Pushed,” I recounted how the church board in my last pastorate tried to force me to resign.
When I met with the board at a showdown meeting, I asked them how many experts they had consulted to make their decision. Their answer? “Two” … and one person gave me the name of a pastor in another state.
By contrast, a few days later, I had consulted with seventeen experts, including seminary professors, conflict professionals, Christian counselors, an attorney, and several former board chairmen.
To this day, I remain convinced that the board’s thinking became so narrow that they didn’t really know what they were doing … and I told them that to their faces.
Proverbs 15:22 says, “Plans fail for lack of counsel, but with many advisers, they succeed.”
Proverbs 24:6 adds, “… for waging war you need guidance, and for victory many advisers.”
The pastors, staff members, and board members who create the most chaos in their churches are the ones who either don’t consult with anyone or who listen to only one or two others.
To truly resolve a major conflict, a leader needs “many advisers.”
Third, the bigger the decision, the more options need to be generated.
In his book, Steinke tells the story of a church board where their thinking was dominated by money worries.
A new board member named Chip offered various imaginative ideas for dealing with the church’s perpetual financial crisis, but the other board members “couldn’t accept the fact that their offerings reached the top five years ago and were steadily declining.”
The four leaders who were focused on finances had blocked an attempt to turn one of their two worship services into a contemporary one five years before. When they made that decision, about forty members left … and took their checkbooks with them.
Over the previous five years, the board had come up with only one option continually: a line of credit at the bank.
Chip finally asked the board this question: “Are we going to stay focused on difficulty or are we going to look at the possible?”
(Besides many more options, that church also needs a new board.)
New leaders often bring fresh approaches to stressful situations … and should at least be heard.
Finally, the bigger the decision, the more calm the leaders’ spirits should be.
I don’t know about you, but when I’m super-stressed, I don’t tend to make good decisions.
Pastors … church staffs … and board members react the same way.
When church leaders undergo stress, their tendency is to alleviate the stress quickly … and in the process, they often make horrendous choices.
It’s better to take some time … dig into God’s Word … cast your burdens on the Lord … and ask Him to give you a peaceful heart.
That can be done individually, but it’s often wise to do it as a leadership group.
My third pastorate was my best, but it was also the most stressful. In the first few years, we often had board meetings that lasted five to seven hours.
Our first chairman would usually choose a passage of Scripture and read it aloud to the rest of us. Then we’d pray around the room, asking God for His guidance and direction in the decisions we were about to make.
While some board members probably wanted to “get in and get out” of the meeting quickly, the decisions we made were so important that we needed to have peaceful spirits.
This concept is so important to me that if I were running the church board, I’d tell the others, “We’re only going to make decisions when our spirits are calm.”
Taking time … consulting experts … generating options … and creating peaceful spirits are great ways for church leaders to expand their thinking.
And expanded thinking leads to churches that advance Christ’s kingdom.
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