The latest statistics I’ve seen state that 28% of all pastors have experienced a forced termination at least once and that 1500 to 1900 pastors resign from church ministry every month … the majority of them being forced out.
When pastors are under attack inside their own church, they become shocked and disoriented. They often go into hiding … wish they could run away … and sink into depression.
When politicians are under fire, they put out statements … hold press conferences … respond to their critics … and fight back.
But pastors? More often than not, they tend to wilt, and when their critics sense that the pastor is on the ropes, they continue punching until the pastor is lying on the canvas … out cold … and out of ministry.
Why do most pastors handle conflict so poorly?
First, seminaries aren’t training pastors to expect church conflict.
In my book Church Coup, I recounted a story that happened to me nearly twenty years ago.
One Sunday evening, I spent five hours in the home of a well-known Christian leader who also taught at my seminary … although he wasn’t there when I was a student.
I asked this professor why pastors aren’t taught “street smarts” in seminary. He said that the accreditation committee insisted that core classes be academic in nature (like Hebrew/Greek, hermeneutics, apologetics) and that practical issues like church conflict could only be covered with electives.
I did take a class in church conflict management in seminary … it met very inconveniently in the middle of the afternoon … and there were only eight of us in the class. As a church staff member, I had just gone through a situation where my senior pastor had been voted out of office and I wanted to learn all I could about how to handle such situations better.
Since my Doctor of Ministry program was focused on church conflict, I also took a class in managing conflict from Dr. David Augsburger – one of the foremost authorities on personal/church conflict in the world – and wrote my final project (dissertation) on dealing with church antagonism using both the New Testament and family systems theory.
But even though I’ve had more formal training than many pastors in conflict management, that doesn’t mean that I’ve always handled the conflicts in my ministry expertly.
I believe that pastors need to supplement any seminary training they’ve received in conflict management by reading insightful books and by attending any conflict training they can find.
Because if and when churchgoers attack, you need to respond instinctively and decisively or you’re toast.
Second, church antagonists don’t fight by the rules.
Whenever there is a conflict in a church – especially one focused on the pastor – there are three primary sources for guidelines:
*There is the Bible … especially the commands, practices, and principles of the New Testament Christians.
*There is the church’s governing documents … the constitution and bylaws … which are often a summary of what the Bible teaches on a particular topic. (For example, many bylaws use Scripture to summarize how to handle church discipline.)
*There is the law … especially what your state has to say about termination practices and ruining someone’s reputation and livelihood.
Pastors are well-versed in Scripture, and they assume that if they’ve done something to offend or anger another believer, that person will approach the pastor with a desire to make things right as the New Testament prescribes.
But no matter how many times pastors preach on Matthew 18:15-20, most people who are angry with the pastor don’t go and seek him out … often choosing to complain to their friends instead.
And when someone is so upset with the pastor that they want him to leave, they will circumvent Scripture altogether … avoid their church’s governing documents … and bypass the law as well.
Instead, they will attack the pastor using the law of the jungle. They react emotionally … exaggerate his faults … deny him due process … and judge and sentence him without ever letting him respond to his accusers or their accusations.
We might say that while the pastor knows to handle conflict spiritually, his opponents choose to attack him politically.
There are ways to handle those who use the law of the jungle … and I love sharing them with pastors who are under fire … but when pastors discover that they’re being bludgeoned by lawless believers, they become disheartened and nearly quit from despair.
They ask themselves, “How can professing Christians act like this when they’re so clearly disobeying God?”
But the pastor needs to understand that his adversaries … often as few as 7 to 10 people … aren’t focused on keeping any rules, biblical or not … they’re focused on “mobbing” him until he quits under pressure.
Third, most pastors are sensitive individuals.
My friend Charles Chandler, the president of the Ministering to Ministers Foundation, says that 77% of all pastors are feelers, not thinkers, on the Myers-Briggs Temperamental Analysis test.
That’s what makes them good pastors.
They empathize with their people’s hurts and struggles. They feel joy when a couple gets married … sorrow when a church attendee suddenly dies … and exhilaration when a new believer is baptized.
Many men … and leaders … in our country are insensitive toward the hurting, but a good pastor feels what his people feel. As Paul wrote in 2 Corinthians 11:29, “Who is weak, and I do not feel weak? Who is led into sin, and I do not inwardly burn?”
So when someone attacks a pastor, his first instinct isn’t to defend himself, or to fight back.
Instead, his first instinct is to feel numb … and shocked … and betrayed … and wounded.
I believe that a pastor’s antagonists have studied his personality and can predict how he will respond to their criticism. They sense that his sensitivity plays into their hands and that he will choose to resign rather than fight them in any manner.
To fight back, the pastor needs to feel some outrage … to realize that an attack on his position is really an attack on the church as a whole.
But being sensitive … and acting nice … isn’t going to help him keep his position.
Finally, most pastors are blindsided by their attackers.
The late Ross Campbell was a Christian psychiatrist and a great man of God. He wrote the Christian classic How to Really Love Your Child (his book changed my wife’s parenting) along with many other books on child raising.
He also had a heart for hurting pastors, especially those who experienced forced termination, and regularly attended the Wellness Retreats sponsored by the Ministering to Ministers Foundation as a consultant.
Here’s a picture of my wife Kim with Ross:
Ross shared with us the template for forcing out a pastor one evening, and since he had counseled hundreds of pastors and their wives, I wrote down everything he said.
Ross said that most pastors are asked to resign right after they return from having time away. With the pastor away, the church board feels they can plot without the pastor becoming suspicious, and when he returns from his trip, he’s in a vulnerable state and not yet operating at an optimal level.
I hear this all the time from pastors: “It all happened so fast. I didn’t see it coming. I had no time to prepare … and I thought things were going so well.”
And that’s the whole point: when you return from a trip, you’re trapped in an emotional no-man’s land, and you’re in no mood to handle matters confidently.
When I was going through my conflict in the fall of 2009, I received a phone call from a megachurch pastor who knew all about what was happening to me. He told me that one particular individual had been speaking negatively about me for years and that the whole plot had been in the works for some time.
This pastor encouraged me to fight back. He told me that five ex-pastors attended his church and were miserable because they couldn’t find a new ministry.
In the end, I chose to resign, but if conditions had been different, I might have fought back.
But not long after our conversation, that megachurch pastor was abruptly forced to resign himself. As soon as he left, his biography had vanished from the church website.
If you’re a pastor and you’re reading this, I encourage you to do some reading in the area of church conflict with a special emphasis on forced termination.
In fact, I’ll recommend some books on conflict management in my next article.
Doing such reading might sound negative, but believe me, it may just save your job … and your career.

Five Essential Books on Pastor-Church Conflict
Posted in Church Conflict, Conflict with Church Antagonists, Conflict with the Pastor, Pastoral Termination, Please Comment!, tagged books for pastors on church conflict, books on church conflict, Dennis Maynard, Kenneth Haugk, Kent Crockett, Peter Steinke, Speed Leas on May 6, 2015| 5 Comments »
There are times in our lives when a situation arises and we have no idea what to do.
We’re confused … upset … off balance … and despairing.
Believe it or not, there are times when pastors … no matter how well-trained or experienced they are … don’t know what to do, either.
In my own 36-year ministry, I needed more help when conflict surfaced than at any other time.
A conflict could occur through a phone call late on a Saturday night … at a staff meeting during the week … through an anonymous letter … on the church patio after a Sunday service … or from an unexpected visitor to my church study.
Much of the time, I was pretty sure how to handle matters.
But there were times when I didn’t know what to do or say … and I didn’t always handle matters calmly or wisely.
A pastor’s responses to conflict primarily come from his temperament … his experience … and his training … especially his training.
And since seminaries fail to prepare pastors for managing conflict in any meaningful way, pastors must rely upon mentors … and books.
For example, if someone criticizes the pastor severely in a letter, and the pastor doesn’t know how to reply, he might grab a book on conflict from his study bookshelf and formulate a reasonable response.
But if the pastor is sitting in a board meeting, and he’s unexpectedly criticized, he can’t excuse himself, run to his library, select a book, and read about what he should do or say.
In fact, the pastor should be so familiar with this scenario that he instinctively knows how to respond … and that can only occur if he’s already read and assimilated lessons from the best Christian authors on conflict.
Let me share with you the names of five crucial books on pastor-church conflict … and in no particular order:
1. Congregational Leadership in Anxious Times: Being Calm and Courageous No Matter What by Peter L. Steinke.
I first discovered Steinke’s writings when I was doing background reading for my doctoral project on antagonism in the local church using family systems theory.
Steinke’s book makes great reading for any Christian … lay people, board/staff members, or pastors … because he’s grounded in both Scripture and reality.
There are ideas in this book that I’ve never read anywhere else. For example, Steinke doesn’t believe, as many pastors are taught, that unity should come before truth, but that truth should come before unity. That single idea is worth the price of the book alone for me.
Later on, he tells the story of a pastor accused of child abuse, and champions an approach that calls for a fair and just process to play out before exonerating or condemning that pastor. (The charges were dropped before the pastor ever stood before a judge.)
Steinke’s postscript, called “People of the Charm,” is about narcissism in the local church, and is so good that I practically underlined the entire 11 pages!
Last summer, I had the privilege of attending Steinke’s annual training on conflict management called BridgeBuilder, and I can still see him speaking with perverse delight about various conflict interventions he’s engaged in over the years (more than 200 as of last August). He is a rare gift to the body of Christ.
This book is available on Amazon in both paperback and e-book editions. If you don’t have it, grab it … and devour it.
2. Moving Your Church Through Conflict by Speed Leas.
Speed Leas used to write for Leadership Journal, which still publishes articles and books for pastors. And out of all the authors who wrote on conflict, I felt that Leas was the most practical and insightful.
Eighteen years ago, when I was at a career crossroads, I was reading an article by Leas in Leadership, and I noticed that he lived about an hour away from me … up in the mountains.
So I contacted him and asked if we could get together. He kindly invited me to lunch and we spoke for several hours.
During our time together, he showed me a closet where he kept copies of many of his writings. I bought everything he had, and I absolutely loved his manual Moving Your Church Though Conflict. It’s a masterpiece.
In fact, I so valued his manual that I made several copies of it and put it in different places so I’d always have one in case I misplaced or lost the original.
In his manual, Leas presents his Five Levels of Conflict, for which he is justly famous.
Most churches can handle conflicts at levels one and two. With level three, positions begin to harden and groups begin to form.
In level four, people begin to say … usually to the pastor … “Either you go or we go.”
In level five, an individual or a group in the church engages in destructive behavior, attempting to destroy the position, reputation, or career of someone else … usually the pastor.
Leas says that when a conflict reaches levels four or five, the leaders must call in an outside party like a mediator, an interventionist, or a conflict manager or the conflict will spin out of control.
Thankfully, when I experienced a horrendous conflict five-and-a-half years ago, I remembered some of Leas’ words at critical junctures, and tried to behave as he instructed.
I bought an e-book copy of Leas’ manual several years ago on Amazon, but noticed that it’s temporarily out-of-print. Scour the internet and see if you can find one … it’s worth its weight in gold.
3. When Sheep Attack by Dennis R. Maynard.
I used to see this book on Amazon but figured it was lightweight because of its cover, featuring a cartoon of two giant sheep ready to pounce on a fearful minister.
But I’m glad I finally relented and bought the book, because even though it’s relatively brief, it’s full of wisdom and truth.
Maynard states emphatically that there are dysfunctional personalities in our churches … that these people want to hurt clergy … that their methodologies follow a pattern … that their impact is devastating … and that they can be thwarted if the people in a congregation work together.
Based on surveys he took with twenty-five pastors, Maynard states that these pastors were bullied and forced out of their congregations even though their churches were growing and making an impact for Christ.
As one pastor told him, “I still don’t know what I did wrong. Everything was going so well. Then a group of no more than a dozen people brought it all to an end. I just don’t get it … I feel like I was punished for doing a good job…. Please, somebody tell me what I did wrong.”
While the stories in this book are priceless, I also noticed that I marked up nearly every page.
4. Pastor Abusers: When Sheep Attack Their Shepherd by Kent Crockett.
Of all the books I’m recommending, this is the one I wish I had written myself. In fact, I think so highly of this book that I wrote a review of it on Amazon and gave it five stars, as did almost everyone who has reviewed it.
Having been through forced termination himself, Crockett’s chapter titles include:
“The Secret Church Scandal”
“Satan’s Strategy to Expel the Pastor”
“Do Demons Attend Church?”
“Showdown with the Abusers”
“Life After Leaving: What Do I Do Now?” (This is the best chapter on finding a new ministry/job for pastors that I’ve seen in print.)
Kent is a great writer … he’s written many books, and has an insightful blog … and I’m proud to call him my friend. In fact, the first time we spoke on the phone, he exclaimed, “Churches are sick!”
You gotta love a guy like that!
In fact, if you look at my book Church Coup on Amazon, there’s a place on my page where it says that my book and his book are frequently bought together … and I’m honored to be mentioned in the same breath as Kent.
5. Antagonists in the Church: How to Identify and Deal with Destructive Conflict by Kenneth C. Haugk.
I’ve used this book so much that the binding has loosened and many of the pages have fallen out.
Haugk is the founder of Stephen Ministries. For years, he’s conducted workshops in churches dealing with antagonism in churches.
The chapters are brief but full of insights. For example, Haugk says that if a pastor is in his church office, and an antagonist comes by and demands to speak with pastor immediately, the pastor should calmly tell the antagonist that he can’t speak with him now and that he needs to set up an appointment.
This might seem like a small matter, but when I tried this suggestion one time, a man who was gunning for me was so offended that he left the church … thank God … and never returned.
A unique feature of this book is that Haugk collects all the relevant New Testament texts on antagonism in churches and briefly explains each one.
For around $50, pastors and church leaders can purchase five incredible books on pastor-church conflict, and by reading them carefully … marking them up appropriately … and incorporating their insights into everyday church life … a pastor can be well-armed to defuse, manage, and resolve the conflicts that inevitably arise in a local church.
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