How would you like to receive top-notch training from an expert you respect and admire?
That’s what happened to me last week when I flew to Minneapolis and received 14 hours of training in church conflict from veteran congregational consultant Peter Steinke. He’s the author of several books, including Congregational Leadership in Anxious Times, one of my top five favorite books on church conflict.
Steinke has engaged in congregational interventions over 27 years. He’s been involved with 217 churches/Christian entities encompassing 16 states and 8 denominations.
And from his experiences working with churches, he’s created a process for helping churches in crisis called Bridgebuilder.
Steinke presented case studies … worked his way creatively through a syllabus … and made lots of offhand remarks, many of which I wrote down verbatim.
Here are ten insights concerning church conflict that I found fascinating and that I thought you might benefit from. They aren’t in any particular order.
Insight #1: “When you replace a music director, you sign your death warrant.”
Why is this? Because many people become emotionally attached to the staffer who leads them to God’s throne in worship.
And if a pastor or a board tries to force out that person and put someone else in their place, things can become very unpredictable.
Insight #2: “People engage in sabotage when they are losing control.”
How many times have you witnessed this experience?
A board member … staff member … key leader … or opinion maker is unhappy with a decision made by the pastor. The pastor meets with them … listens to their concerns … explains his position … and concludes the meeting in prayer.
Then that unhappy person immediately goes out and begins to undermine the pastor using threats, demands, and complaints.
Why?
Because the pastor seems to be in control … and the discontented person senses they’re not.
Insight #3: “Getting rid of a pastor won’t solve the [presenting] problem. The problem is within the system.”
It is common for some people in a church to think, “We’re having problems because of our pastor. If we get rid of him, this church will be far better off.”
This kind of thinking … borne out of anxiety … is counterproductive. Many churches have built-in patterns that cause them to go off the tracks. Those issues must be identified, faced, and resolved.
But if they aren’t, the next pastor … and the next one … and the next … may all be sent packing because the real issues haven’t been addressed.
Insight #4: “Peace is often preferred over justice.”
During a conflict situation, churchgoers just want the conflict to end, even if the pastor … staff members … or others are treated shabbily.
The mature congregation says, “We’re going to aim for justice, so we’re going to devise a process, take some time, and handle this wisely.”
The immature congregation says, “We just want peace, so we’re going to ignore processes, take shortcuts, and get this over with quickly.”
Insight #5: “It’s better for people to leave than go underground.”
When a major conflict surfaces in a church, there are going to be losses in attendance and donations and volunteers, no matter which choices are made.
When people leave the church for good, there is closure for everyone involved, painful though it may be.
But when people start meeting and plotting in secret, they’re prolonging and intensifying the conflict … and there’s going to be some form of implosion.
Insight #6: “The consultant is responsible for the process, not the outcome.”
Steinke says that when prospective congregations ask him about his success rate with interventions, he answers, “100%.”
He believes he’s been successful when he works the process he’s devised, which is his responsibility.
But the outcome of his intervention? That’s the responsibility of the congregation and its leaders.
For this reason, he doesn’t make recommendations to churches in conflict, but gets them to make their own recommendations.
Insight #7: “The top trigger for conflict is money.”
Steinke says these are the top 7 triggers for conflict in churches: money, sex, pastor’s leadership style, lay leadership style, staff conflict, major traumas/transitions, the change process.
Just my own observation: when money becomes the bottom line in a church, it becomes an idol, and God is relegated to second or seventh or tenth place.
But when God is first, money takes its rightful place.
But when giving goes down … or doesn’t meet budget … some leaders/people become anxious, and instead of turning to God, they try and control the money even more.
The result?
Conflict.
Insight #8: Conflicts in churches increasingly revolve around the change process.
Steinke said that 42 of the last 47 interventions he’s done … nearly 90% … have to do with change.
Many pastors feel that all they have to do is announce a change and it will automatically happen. Once they’re convinced, they assume others will be as well.
But people need time to process change … ask questions … share feelings … and seek clarification.
When they’re not given those opportunities … conflict results.
Insight #9: During public meetings, there will be no verbal attacking, blaming, or abusing of others tolerated.
During his interventions, Steinke gives church attendees opportunities to speak publicly about how they feel about the conflict.
But they are not allowed to begin their sentences with “You,” but must make “I” statements instead.
If people violate this rule, Steinke reiterates it and expects people to abide by it.
If only we’d had this rule during all those business meetings my churches had over the years …
Insight #10: The consultant focuses on working the process, not on changing others, alleviating their anxiety, or giving them answers.
When Steinke goes into a church situation, he focuses on his role and reactions, not those of others. He tries to remain a “non-anxious presence.”
Once again, the consultant’s job is not to analyze the church and fix everything, but to work a predetermined process that causes a church’s members to discuss and affect their own outcome.
After attending Bridgebuilder, I am now qualified to offer it to congregations in conflict. If you know a church that might benefit from this process, please send them my way.
Thank you!
Four Things I Could Only Learn by Experiencing a Church Conflict Firsthand
Posted in Church Conflict, Conflict with Church Antagonists, Conflict with the Pastor, Pastoral Termination, Please Comment!, tagged church conflict, Church Coup, firing a pastor, pastoral termination on November 20, 2015| 2 Comments »
Ten years ago, I was pastoring the largest Protestant church in our city and working on my doctoral project for Fuller Seminary.
Because I was using so many books during that time, I set up a card table in my study at home, right next to my desk and computer.
The title of my project was “Conflict Transformation: A Biblical Model Informed by Family Systems Theory at ______________ Church.”
Regardless of the title, my project was really about how to prevent and resolve antagonistic behavior in the local church – nearly always directed toward the pastor.
I wanted to research and write on this issue because I had seen antagonistic behavior directed toward pastors all of my life:
*My father was pushed out of a church he planted after five years.
*A pastor at my next church was forced out as well.
*My father-in-law was forced out of his two pastorates.
*A pastor I worked for was voted out of office during a contentious church meeting.
I’ve seen pastor after pastor bullied … threatened … falsely accused … mobbed … and damaged … simply because the pastor would not surrender himself to a faction in the church … including the official board.
But two years after earning that degree, I went through a severe conflict in my own ministry … and I learned ten times more going through that conflict than I did writing about it from an academic perspective … although the academic preparation gave me a foundation for interpreting what was happening.
Let me share four things that I learned from going through that conflict I could not have learned from books or professors:
First, I learned that Christians can hate their pastor for a long time without ever revealing their feelings to him.
If I was attending a church, and I couldn’t stand my pastor, I would leave the church.
I would leave even if my family members all loved him … even if I enjoyed a fruitful ministry as a volunteer … even if I had been in that church for years … and even if I didn’t know any other church to attend.
Let me say this loud and clear: it is better for you to leave the church … even if you have to sit at home on Sundays for six months … then to stay in your church and lead a rebellion against your pastor.
Because when people hate their pastor … whether it’s because of his personality, or his preaching, or his mannerisms, or the changes he’s instituting … they will invariably share their feelings with their family and friends.
And those feelings will almost always go viral, because sharing your bitterness will embolden others to share their grievances as well.
As James 3:5 says, “Consider what a great forest is set on fire by a small spark.”
A spark against a pastor has to start somewhere, and when it does, it often results in a firestorm that engulfs the entire congregation.
Before the conflict surfaced, I had no idea that some people hated me with a passion, but I have written evidence that they did.
But none of those people ever had the courage to come to me and say, “Hey, Jim, I have an issue with you, and I’d like to share it in hopes that we can work together better.”
God hates sin, but God doesn’t hate sinners.
And He doesn’t hate His own people.
And He especially doesn’t hate His own called servants.
But for some reason … in nearly every case where an innocent pastor is pushed out of office … hatred is the fuel that drives the conflict.
I couldn’t learn that from a book … I had to experience it myself.
Second, I learned that the pastor feels massive betrayal during such a conflict.
I bought a book a while back on betrayal in the local church. The book contained some good insights … I’ll probably share some of them sometime … but as I read it, I wanted to ask the author one question: “Have YOU ever gone through a massive betrayal in a church before?”
If he had experienced betrayal himself, I think he would have rewritten large portions of his work.
Let me share just one instance of betrayal … and I could cite many more.
After the conflict in my last ministry came to light, I was unsure who I could trust anymore. For the most part, I waited until people came to me and expressed support before I shared anything with them from my perspective.
After a brutal public meeting of the congregation, a man came up to me and expressed strong support. We had done things together outside of church and I was glad he was on my side.
A month later, on my final Sunday at the church, I invited people who had demonstrated support to a final luncheon at someone’s house, and I invited this man along.
Before he left that day, he told me that he had met with one of my detractors, and that person’s attitude toward me was, in his words, “nasty.”
Several months later, I noticed on Facebook that this man had a birthday, so I wrote him a note, telling him that if I ever came back to the area, maybe we could get together.
But his conciliatory tone had changed. I could tell by what he wrote that he had been worked over by one or more of my detractors … and that our friendship was over for good … even though I had never shared with him my side of the conflict.
When scenarios like this are constantly repeated … and they were in my case … you suddenly become suspicious of everyone you once deemed a friend from that church.
In fact, you come to a point where if you lose contact with someone in the church … even for a few days … you assume that they have turned against you.
I couldn’t learn that from a book … I had to experience it myself.
Third, I learned that the body of Christ lacks any kind of fair process for dealing with accusations against a pastor.
Most attacks on a pastor originate with a group of seven to ten people, regardless of church size.
Sometimes … especially if board or staff members are involved … those seven to ten individuals can force the pastor to resign without resorting to anyone else in the church.
But if the board and/or staff can’t do it alone, they will seek reinforcements from inside the congregation, including their spouses … friends … family members … and people who have left the church.
Those seven to ten people can grow to 25-35 pretty quickly.
As a conflict spreads throughout the church, the pastor needs people who are spiritual … and strong … and wise to counter the charges made against him.
The issue is never, “Are the charges being made against the pastor true?”
The issue is always, “What kind of process has been used to deal with the pastor’s shortcomings?”
If I was a church member, and I caught wind that the church board or a faction were making accusations against my pastor, I would ask each of them the same question:
WHAT PROCESS ARE YOU USING TO DEAL WITH THE PASTOR’S PROBLEMS?
I would specifically ask these questions:
*Does the pastor know what you are saying about him in private?
*Have you given the pastor the opportunity to respond to you or any of his other accusers?
*What steps are you taking to insure the pastor is treated fairly and justly?
*Which biblical passages are informing your process?
And if I didn’t like the answers to those questions, I would inform the pastor that he was being judged by the law of the jungle … not by Scripture.
And I would also figure out a way to tell the congregation that the pastor was being abused and lied about without giving him a chance to respond.
For several days in a row, someone entered the following phrase into a search engine and then found my blog:
“How can we fire our pastor without going by the church constitution?”
Do you know what they’re really asking?
“How can we avoid using a process that is biblically-based, takes time, preserves the pastor’s rights, and doesn’t guarantee the outcome that we want?”
Instead, they want to know, “How quickly can we get rid of the pastor without giving him any safeguards?”
In my case, I asked for but was not shown any evidence that church leaders claimed to have.
And I was never given a fair forum in which to answer any of the charges that were circulating around the church.
The leaders involved in pushing me out were very process-oriented whenever it came to changes I wanted to make at the church, but when they wanted me to leave, they resorted to short-cuts instead.
This is what happens almost every time that professing Christians try and force their pastor to resign.
I couldn’t learn that from a book … I had to experience it myself.
Finally, I learned that Satan’s presence during a conflict is so real that you can almost see him … and smell him.
I have told the story of what happened to my wife and me in my book Church Coup, but let me just touch on several things we experienced during the 50 days of our conflict:
*The conflict culminated on Halloween … and we always had the biggest outreach event of the year that evening.
*My wife and I experienced fear that we have never experienced before or since.
We were afraid to stay in our house.
We were afraid to answer the telephone.
We were afraid to answer the doorbell.
We were afraid to get the mail.
We were afraid to have any contact with our detractors.
We were afraid that we were going out of our minds.
We were afraid that we had done something horrible … but we didn’t know what it was.
*My wife was attacked by Satan in a visible, soul-destroying way.
I do not blame and have never blamed any individuals for what happened to her. Her attack was not mediated through individuals … it was a direct assault by the enemy upon her heart, mind, and body.
*There were many lies going around the church about me, but there were so many that I didn’t know where they came from or how to answer them.
*I received an anonymous letter in the mail with the word RESIGN typed in large letters. I gave the letter that night to a member of the new church board … he wanted to see if he could determine who sent it … but he never did. That letter was NOT from God, believe me.
I don’t believe that every conflict in a church is from Satan, but there are two tipoffs that he’s involved:
First, there are lies and false accusations floating around the church.
Second, there is an obvious attempt to destroy the pastor’s reputation, position, career … and even his health.
At the time, I thought that Satan was targeting me to get me out of church ministry, but he was really attacking me as a means of attacking the church.
I couldn’t learn that from a book … I had to experience it myself.
There are many other things that I could only learn by going through a conflict firsthand, which is why I wrote my book Church Coup … and one of the most frequent comments that I receive from pastors is, “You’re describing exactly what I went through!”
That sentiment always gladdens my heart, because it means that what I experienced … and suffered … is fulfilling God’s ultimate purpose.
If you’re a pastor or staff member who has gone through a horrendous conflict, I want you to know something:
There is a God-ordained purpose behind your suffering, too.
Share this:
Like this:
Read Full Post »